Shanelle C.
I am seriously disgusted by Hubble...
I am seriously disgusted by Hubble and their customer service! I ordered my trial box a month ago and my shipment never came and today they charged my account for their $128 Quarterly Plan! I called and emailed and they said my shipment was received yesterday but my postal service couldn't deliver it. Which is appalling it took them a MONTH to get me my trial when they charge you a month later for a full subscription. Basically showing I would only have less than 24 hours to try them out before I decide if I like them! I called and emailed Hubble to get a refund on my account and they REFUSE to give me one until I received the subscription and return it to them and advised me NOT to contact PayPal to file a dispute because it would make my 'refund harder'. That sounds like a threat to keep my money! Why would I trust that I'll even GET my package that I can return later for a refund if I still haven't received my trial box? The woman tried to get me off of the phone by saying "Have a good day, we are a legitimate legal company and not a scam." I'm sorry... but any company who has to SAY they are legal and are not a scam... is usually doing illegal business to scam innocent customers. I'll be taking this same complaint to all your social profiles and to my following to ensure no one else falls victim to Hubble. So so disappointed! I was really looking forward to them as my favorite influencers usually promote them. But CLEARLY Hubble is not a trustworthy as they appear.
Response from Hubble ContactsFeb 28, 2020
Hi Shanelle, Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates. We try to make our customers’ HUBBLE experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. Your request for a refund and cancellation has been approved and processed on February 7. While the replacement item was delivered on February 26. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated and taken into consideration. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha