Hubble ContactsReviews of hubblecontacts.com

Lentillas de muy mala calidad, la empresa de transporte que gestiona los envíos en Málaga es un desastre y para colmo, cuando solicitas la baja de la suscripción pasan de tí y continúan cobrándote.

No corrigen el astigmatismo.

My contacts arent delivered on time. And normally after one or two times a company stops trying to take money and contacts you but hubble constantly tried for over a month and when i finally had money in for other home untilty bills they took it out forcing me to be short on rent. You are supposed to contact me if you cannot get the payment.

Terrible customer service cannot cancel subscription

The fact you have to phone a number during restricted office hours demonstrates the fraudulent, opportunistic, and parasitic nature of this service/product.

It’s too difficult to cancel. Made this way on purpose.

I am really disappointed in this company. I ordered the trial pairs, assuming that I had 30 days to try them before I would be charged for the next shipment. However, the fine print is that you have 16 days from the ORDER date (not when you receive them and I received mine a full week after the order date) to make your decision to cancel or not. Because I was currently wearing monthly contacts and was almost done with the month, I chose to wait before I tried them-HUGE mistake because by the time I tried them, Hubble already charged my account and sent out a month's supply. When I contacted Hubble about this matter and inquired why I did not receive a preliminary email before charging and sending as I do with every other subscription service I have, they said that they don't have a system put in place yet. To me that is not good enough. It makes me feel like I have been scammed, and they are hiding behind their "fine print." They are quick to highlight the fine print to make sure that you know you are "wrong." While extremely annoying, this is not the biggest deal. The biggest deal is that these contacts don't work!!! My vision is extremely blurry with the Hubble contacts, despite having the correct prescription. I do not have an astigmatism or any other abnormality that would suggest that these contacts would not fit/be the right strength/etc. When I contacted Hubble, they referred to all the fine print provided on the website, refused to give me a refund, and refused to accept the shipment back, even though the package was never opened--citing health regulations. So, now I'm out $39 and the landfill has 30 pairs of contacts that can't be used. What a waste!

Terrible business practice and customer service. It seems to me that Hubble uses predatory tactics to make their money. I place a order for their $1 trial on February 14 and they noted that in 16 days they will begin charging their monthly rate. But the 16 days they give you counts the weekend, it's not just business days. However, I did not receive my order until February 26, which gave me technically only 2 days to test out the contacts and cancel the subscription. To cancel, I had to call in M-F 9am-5pm EST, but they charged me over the weekend! I say "technically" because I am coming home from work to the package, so I am not putting on a pair of contacts for a couple of hours before I head to bed. I had ONE BUSINESS DAY to make my decision after I waited 12 DAYS to receive the product. At no point did they contact me regarding my experience before charging me the monthly rate. At no point did they remind me that the monthly rate will begin. At no point did they notify me that I had full access to my online account. At no point did they say I can cancel before it arrives or skip the month in advance. At no point did they CLEARLY expressed that THE 16 DAYS COUNTS THE WEEKEND, nor that they start counting the day you place the trial order (not the day you receive the order). Side note: The customer service representative I spoke to is in the Philippines, but their customer service hours noted EST (Eastern Standard Time). Clearly, in my experience with this process and in speaking to a customer service representative, they do not care about our experience with their product or brand. As long as they get $39 from you each month. In my exchange with the customer service rep regarding this experience, I was repeatedly reminded what their policy and procedure is and why it took so long for me to get the contacts. However, when it came to understanding my point of view, THEY DID NOT GIVE ME ADEQUATE TIME/ opportunity to test out the product OR NOTICE before they charged me the monthly fee, they stood by their 16 day policy. They refuse to refund my money. I am refusing to support a company that is not considerate of the people they serve.