Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Maxwell H.
Mar 16, 2020
I was charged improperly
I was charged improperly. I cancelled my subscription, but was charged years later. There phone customer service is pathetic.
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Kiersten S.
Mar 13, 2020
Unsatisfied
They charged a card that was already turned off, and I get it. It was an automated payment but that shouldn’t have happened. And on top of that I got an email stating my account was canceled due to my eye doctor not approving it but they still took out the 40 dollars and told me that there’s no refunds or returns but when I googled it it said if you return it within 15 days you can get a full refund? I just want to get to the bottom of this because all of this is ridiculous and I just want my money back.
Response from Hubble ContactsMar 18, 2020
Hi Kiersten, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
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Seham B.
Mar 12, 2020
Arnaque
Arnaqueurs.
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Miguel M.
Mar 12, 2020
scam
They won’t allow you to cancel the subscription through email, you will have to call them at inconvenient times and they will place you on hold for hours. The contacts are dry and feel terrible. Reply to Samantha: There is no reason to have your customers call when they can provide all the necessary information over email, it is simply a way for you to get away with another monthly subscription for people that you wouldn’t have otherwise had. Very sad from a company that claims they’re here to provide cheaper alternatives to contacts.
Response from Hubble ContactsMar 18, 2020
Hi Miguel, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. If you have had some trouble reaching us through phone, we recommend you contact us to remedy the situation as soon as possible at [email protected] with the subject line "ATTN: Trustpilot" and we'll get it addressed! Best, Samantha
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Hannah
Mar 12, 2020
Uncomfortable and Dry Contacts
Uncomfortable and Dry Contacts These contacts are very uncomfortable and dry. Many of them hurt as soon as you put them in, sometimes I have to take the contacts out immediately. They are not any cheaper than most other brands of much better quality. A positive note is that the contacts were always delivered on time.
Response from Hubble ContactsMar 18, 2020
Hi Hannah, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time, although sorry that these lenses were not comfortable for you. It's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] with the subject line "ATTN: Trustpilot" and we'll connect you with our quality team. Thanks! Best, Samantha
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Juliana N.
Mar 9, 2020
Do NOT I repeat DO NOT buy from here
Do NOT I repeat DO NOT buy from here. They got me with the whole $1 thing and I ended up paying $128 without even getting the original $1 ones. Biggest Scam, I tried getting it corrected and they don’t take any responsibility. The worst service.
Response from Hubble ContactsMar 11, 2020
Hi Juliana, Thank you for taking the time to leave this review. I’m so sorry your free box order hasn’t arrived and you got charged for the paid box already. I know how frustrating this must be. We recommend you contact us to resolve the situation as soon as possible at [email protected] with the subject line "ATTN: Trustpilot". Thank you! Best, Samantha
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Melissa G.
Mar 9, 2020
Awful customer service
Awful customer service. Fraud. The contacts are awful as well
Response from Hubble ContactsMar 11, 2020
Hi Melissa, Thank you for taking the time to leave this review. I’m sorry to hear about your unsatisfactory experience with our lenses and support team. I have attempted to look into this for you, but we do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
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B. P.
Mar 8, 2020
Fristgerechte Kündigung wurde ignoriert!
Meine fristgerechte Kündigung wurde ignoriert, kurz darauf wurde meine Kreditkarte nochmals mit fast 30€ belastet. Unbedingt daran denken, das bei Paypal untergeschobene Abo ebenfalls zu stornieren! Meine persönlichen Erfahrungen haben mich mit dem Gefühl hinterlassen, von dieser Firma gezielt in eine Falle gelockt worden zu sein um dann betrogen zu werden. Die Lieferung ist nämlich auch noch immer nicht da. So ein Zufall!
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