Audrey G.
I'm in disbelief that I cancelled my…
I'm in disbelief that I cancelled my card and somehow they still charged me even though the card was cancelled. Now I'm on the website trying to cancel subscription and guess what? you can't. you have to add a new card but you can just remove the payment.CRAZY! no button or anything that helps you cancel subscription you have to email them to do it making it harder for customers to cancel their subscription. in disbelief this is how these corporations soar.
Response from Hubble ContactsMar 17, 2026
Hi Audrey, we’re really sorry for the frustration caused by your ongoing subscription. We completely understand why this situation would be upsetting for you. To clarify, canceling a card does not automatically cancel an active subscription. The subscription itself needs to be canceled to stop future charges. That said, we understand how confusing and frustrating that can be, especially when you’re trying to manage it from your end. We can confirm that your email has been received, and our customer service team has initiated your cancellation request. Your subscription is being handled, and no further charges will be incurred going forward. You can cancel anytime online or delay shipments through your customer portal. If you’d like a return label, just send us an email at [email protected], and we’ll gladly provide one for your most recent order to help with the refund. Thank you for bringing this to our attention - your feedback is important and helps us improve. Kind regards, The Hubble Contacts Team