Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jose
Never got contacts. Kept charging me.
Response from Hubble ContactsApr 7, 2020
Hi Jose, Thank you for taking the time to leave this review. I’m so sorry your orders haven’t arrived. I can see that both of your free boxes and first paid boxes were delivered to the shipping address we have for you on file. I am going to send you an email with more information. Thanks! Best, Samantha
Lily
I want to cancel but they make it so hard. I keep getting charged $40
Response from Hubble ContactsApr 7, 2020
Hi Lily, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. If you have any questions about this, please email my team at [email protected] with the subject line "ATTN: Trust Pilot '' and I'll be able to get back to you with more information. Thanks! Best, Samantha
William
Hard to cancel and they dry out very quickly
Response from Hubble ContactsApr 7, 2020
Hi William, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes and you have had difficulties canceling your subscription. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. We do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. If you have any questions about this, please email my team at [email protected] with the subject line "ATTN: Trust Pilot '' and I'll be able to get back to you with more information. Thanks! Best, Samantha
Christian
I don’t do business with companies that won’t cancel over the internet no matter how happy I am with that service. EDIT TO RESPONSE: Noooooope. That's a shady business practice and I won't do business with you. Ever.
Response from Hubble ContactsApr 15, 2020
Hi Christian, Thank you for taking the time to leave this review. It's great to hear that the subscription service has been working out for you, but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! All the best, Samantha
Felicia
Every time I tried changing my debit card number you wouldn't let me which really ticked me off I wanted it to stop charging my debit card and not get the contacts anymore but every time I tried it said the webpage was unavailable
Response from Hubble ContactsApr 15, 2020
Hi Felicia, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble updating your billing information and canceling your subscription. We've reached out to you from email where we can help you with this further. Thanks! All the best, Samantha
BETTY
Worst contacts ever and hard to cancel subscription online. You need to call toll free number and they are always closed
Response from Hubble ContactsApr 15, 2020
Hi Betty, Thank you for taking the time to leave this review. I am sorry to hear that you have had some issues with our lenses and with canceling your subscription. Our cancellation department is open from 9AM and 5PM EST, Monday through Friday, and 1PM and 5PM, Saturday, excluding federal holidays. We've reached out to you from email with more information. Thanks! All the best, Samantha
BJ B.
AWFUL. If I could rate 0 stars I would. Terrible contacts. Hurt my eyes all day and made my eyes so irritated they would be crusted shut the morning after wearing them (did not sleep in them). I was wearing thedaily contacts as directed. If I accidentally fell asleep in them they would burn my eyes so bad I would wake up crying and they were terrible to get out at that point. Couldn't see out of them most of the time and they fell out a lot. I got several contact thats were defective right out of the package. Wrong curvature and wouldn't stay in my eyes. I tried them for a couple months and they just got worse. I have tried to cancel my subscription multiple times. I thought it went through finally because I stopped receiving contacts, but then I got an email saying my credit card was declined? What??? Their customer service is terrible. I would NEVER recommend these to anyone EVER there is nothing good about this brand. Waste of my time and money and horrible for my eyes. My vision has considerably worsened after switching to this brand. I guess there is a reason why they don't let you leave reviews on their own website. Looks like I'm not the only one who has had issues. Maybe it's a scam? Stay away! Hopefully this review saves someone else from going through this trouble with this dodgy/untrustworthy company and this crappy product.
Response from Hubble ContactsApr 15, 2020
Hi BJ, Thank you for taking the time to leave this review. I'm sorry to hear about your experience--that sounds frustrating. I’d like to find out more about your interactions with our team, but we do not have sufficient information to find your communication records, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! All the best, Samantha
Jy
I have been reaching out for a refund since the lenses irritates my eyes. Well, it makes my eyes red!!! Anyways, I received my package July 19, 2019 and then shipped it back to the factory on July 21,2019. The post refused to give me proof of shipping since it has a form attached to the unopened box. By then, I should have received a refund yet nothing. It has been eight months without any updates. It cost me $118 for it. NOT WORTH IT.
Response from Hubble ContactsApr 15, 2020
Hi Jy, Thank you for taking the time to leave this review. We’re sorry to hear that you may have an eye health issue and for not getting your refund yet. I'd like to look into this for you. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! All the best, Samantha
