Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsApr 21, 2020

Hi Rhonda, Thank you for taking the time to leave this review. I’m so sorry for the confusion and frustration this has caused. As much as we rely on technology and training to provide customers with consistent, up-to-date information, we deeply regret when breakdowns like this occur. We've reached out to you from email to make this right. All the best, Samantha

Response from Hubble ContactsApr 21, 2020

Hi Paul, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. I do have some information that should help clarify the outcome of the situation: From what it looks like, your shipments were skipped from August - January this year as per your request done over the phone. We only skip the shipments that is why your account remains active. Furthermore, you sent our customer service team an email on February 26, to which the team responded with our subscription cancellation information. I do not see a record of you calling our phone line prior to the charge being placed. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Thanks! All the best, Samantha

Response from Hubble ContactsApr 21, 2020

Hi Kristin, Thank you for taking the time to leave this review. I am sorry our lenses did not meet your standards and for the trouble, you had in cancelling your subscription. I am going to send you an email where I can help you with this further. Apologies for the inconvenience! All the best, Samantha

Response from Hubble ContactsApr 15, 2020

Hi Estelle, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! All the best, Samantha

Response from Hubble ContactsApr 15, 2020

Hi Matt, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! All the best, Samantha

Response from Hubble ContactsApr 7, 2020

Hi Aisha, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience. I have had a chance to look into your conversations with our team, in which they provided you with all of the necessary information regarding your subscription. If you have any further questions or concerns, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" --we're here to help! Best, Samantha

Response from Hubble ContactsApr 7, 2020

Hi Ashley, Thank you for taking the time to leave this review. I’m so sorry your orders haven’t arrived. I know how frustrating this must be. I will have to reach out to you by email where I can help you with this further. Best, Samantha

Response from Hubble ContactsApr 7, 2020

Hi Destiny, Thank you for taking the time to leave this review. I am sorry to hear that your vision is blurry while wearing contacts. Your contact lenses should always provide clear, comfortable vision. I will have to reach out to you by email where I can help you with this further. Best, Samantha