Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Shane
Apr 22, 2020
Bad news
bad site, bad product, cant quit
Response from Hubble ContactsApr 22, 2020
Hi Shane, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our service. I do see that you sent our customer service team an email on February 10, to which our team responded with our subscription cancellation information. Unfortunately, we do not have access to cancel subscriptions through this platform. Please make sure to call our cancellation line to close your account. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Thank you. All the best, Samantha
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Tamara
Apr 22, 2020
They irritated my eyes!
They irritated my eyes!
Response from Hubble ContactsApr 22, 2020
Hi Tamara, Thank you for taking the time to leave this review. We take quality issues very seriously. We are so sorry to hear that you may have eye irritation. Because we will need to keep a complete record of this, please send an email to [email protected] and we'll connect you with our quality team. Thanks! All the best, Samantha
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Michelle
Apr 22, 2020
Sorry for the low rating
Sorry for the low rating. You insisted on knowing my Doctors name and all the info they could provide but sent me (3 or 4 times) the wrong prescription. I realized it after 1 try. I can't wear the lenses you send.
Response from Hubble ContactsMay 6, 2020
Hi Michael, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with wrong powers. We'd be more than happy to update your powers for you in your account and sending out a new box. To proceed I will have to reach out to you by email. Thank you! Best, Samantha
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Isabel
Apr 21, 2020
I want to unsubscribe
I want to unsubscribe
Response from Hubble ContactsApr 22, 2020
Hi Isabel, Thank you for taking the time to leave this review. I’m so sorry to hear you’re closing your account with us. We do not have access to cancel the subscription through this platform, so we've reached out from the email where I can help you with this further. Thank you. All the best, Samantha
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Unhappy C.
Apr 21, 2020
Bad Busy
They sent me the wrong prescription I told them 4.25 and they sent me a .75 my vision was super blurry and I could never reach customer service to correct the prescription so that I could give them a fair try. Then they sent out the wrong contacts again and charged my account $40... Tried calling Customer Service again just for them to correct and replace still no assistance. To me that is bad business.
Response from Hubble ContactsApr 22, 2020
Hi, Re’Kenya, Thank you for taking the time to leave this review. I am sorry to hear that you received the incorrect lenses. I’m going to take the time and look into what happened here, and I will reach out to you via email with more information. All the best, Samantha
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Rosalyn
Apr 21, 2020
They will not allow me to cancel
They will not allow me to cancel. That's horrible customer service. The contacts are fine but I can't cancel.
Response from Hubble ContactsApr 22, 2020
Hi Rosalyn, Thank you for taking the time to leave this review. I am happy to hear that our lenses are working well for you but we apologize for the difficulty you've had in canceling. I am going to send you an email where I can help you with this further. We appreciate your patience on this! All the best, Samantha
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Margaret
Apr 21, 2020
horrible
Hubble is the worst brand of contacts. My eyes dry out an hour after wearing them. They are scratchy and there are always at least a few per box that are deformed. Unfortunately I am broke and unemployed so I use them when I need contacts because they’re cheap. But for quality, look elsewhere.
Response from Hubble ContactsMay 6, 2020
Hi Margaret, Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, but it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
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Melissa
Apr 21, 2020
I have cancelled the subscription 3…
I have cancelled the subscription 3 separate times with a representative, yet I keep getting billed and contacts sent.
Response from Hubble ContactsMay 6, 2020
Hi Melissa, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience with cancellation. I have sent you an email to find out more about what happened so that we can make this right. Thank you! Best, Samantha
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