Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Kim
Apr 23, 2020
This company sucks
I had been using this subscription for well over two years. I had my prescription updated during my annual optometrist appointment and when I sent that information in to Hubble (which I do once a year) they denied me and told my my prescription was invalid. They did not tell me until AFTER my order was supposed to be sent, Hubble left me with out the ability to see, all because of their poor communication skills. I have happily switched to a different online contact subscription. #wouldgivenostars
Response from Hubble ContactsApr 29, 2020
Hi Kim, Thank you for taking the time to leave this review. I’m so sorry to hear that this happened. Our system automatically renews a subscription once a customer's prescription expires (we're legally required to do so). Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we're happy to provide you with more information. Thank you. Best, Samantha
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Sarawi L.
Apr 23, 2020
Arnaque
Arnaque, après une première commande passer, je n'ai jamais reçu ma première boite. J'ai donc fait une réclamation, mais celui-ci m'a été facturer alors que j'e l'avais déjà payer et ces derniers refusent de me rembourser ! Rapide quand il s'agit de répondre au mail mais ne les lise clairement pas car malgré les nombreux e-mails envoyé HUBBLE me font un copier coller du précédent mail enovoyé.
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Lori L.
Apr 23, 2020
the only reason I gave one star was…
the only reason I gave one star was that I could not give 0, they are that BAD!
Response from Hubble ContactsApr 28, 2020
Hi Lori, Thank you for taking the time to leave this review and for bringing this to our attention. I'm really sorry to hear you're unhappy with the lenses. We're looking into this and will be in touch later today from email to discuss how we can address this and turn your opinion around. Best, Samantha
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Emily
Apr 23, 2020
Honestly hate the contacts
Honestly hate the contacts, feel cheap
Response from Hubble ContactsApr 28, 2020
Hi Emily, Thank you for taking the time to leave this review. I am sorry to hear that the product you received wasn't up to your standards. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Best, Samantha
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Keyston
Apr 22, 2020
I’ve been trying to cancel my…
I’ve been trying to cancel my subscription and yal still haven’t cancelled it for me
Response from Hubble ContactsApr 28, 2020
Hi Keyston, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. We've reached out to you from email to find out more about what happened so that we can make this right. Best, Samantha
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Aiman K.
Apr 22, 2020
Very hard to cancel subscription- unethical and untrustworthy process
This company only lets you cancel your subscription by phone, and every time I've called I haven't been able to reach anyone. AND I wasn't able to access my account, and the password reset link they sent me wouldn't work. So basically I couldn't cancel my subscription by phone, and couldn't even log in to my account to delay it. It seems like the website is either just really glitchy, or intentionally set up to make it very hard to log in and delay your shipment. And obviously having to cancel your subscription by phone is ridiculous and unethical. Any other subscription services I have allow customers to cancel their subscription online, because a good company is trustworthy and not trying to swindle you. Lastly, Hubble only reaches out to you when you've already been charged and you can't do anything about it. I asked for a refund since I couldn't get in touch with anyone about canceling my subscription, and apparently that's against company policy.
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No
Apr 22, 2020
The contacts seem cheap and hard to…
The contacts seem cheap and hard to wear all day. That and it seems impossible to cancel my order on my phone
Response from Hubble ContactsMay 6, 2020
Hi Trevor, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had issues with the lenses and canceling your order. I can see that you have not reached out to our customer support team at this point. To proceed, I will have to reach out to you from email. Thank you. Best, Samantha
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Jordan
Apr 22, 2020
I can’t get in contact with anyone to…
I can’t get in contact with anyone to cancel my subscription an have been charged for the past two months.
Response from Hubble ContactsApr 22, 2020
Hi Jordan, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I can see that you have since canceled your subscription by calling in today. If you have any further questions or concerns, please let me know by emailing us at [email protected] with the subject line "ATTN: Trust Pilot"--we're happy to offer assistance! All the best, Samantha
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