Carlos A.
HORRIBLE EXPERIENCE.
HORRIBLE EXPERIENCE. If you want to avoid a headache, do not order from this company. I called and email to cancel my subscription on March 4th, 2020. They told me your subscription had been cancel immediately. I receive two more boxes after I canceled my subscription. I called again, and the customer service representative says, sorry, your subscription still active; we are not accepting returns. I refused the two boxes, and now this company doesn't want to give me my money back. It's not my fault that they have poor customer service and, their employees lie to customers. I waited more than an hour to talk to a supervisor and was not able to speak to a supervisor to resolve the issue.
Response from Hubble ContactsApr 29, 2020
Hi Carlos, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha