Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsMay 13, 2020

Hi Steph, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha

Response from Hubble ContactsMay 13, 2020

Hi Megan, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and you have had some issues canceling your subscription. We've reached out to you from email with more information. Thank you. Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process which you agreed to at checkout when you placed your original order and created your subscription. Here is where I must let you know that we mention on our site and in our Terms that you're required to have a valid Hubble Contacts prescription for these lenses or doctor's approval upon verification and that the order placed must match the information on the prescription distributed by the eye care professional. The order verification process is the eye care professional's opportunity to deny the order or provide a correction to the order information provided by the customer. If there are additional questions about the verification process, we encourage the eye care professionals to reach out to our verification team. If there’s anything else I can do for you today, please let me know by emailing [email protected]. I’m here to help. Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Starla, Thank you for taking the time to leave this review. I'm really sorry to hear you've been receiving incorrect lenses and for the trouble in canceling your subscription. I am going to send you an email where I can help you with this further. Thanks! Best, Samantha

Response from Hubble ContactsJun 2, 2020

Hi Alana, Thank you for taking the time to leave this review. I'm sorry to hear Hubble lenses didn't work well for you. I completely understand how frustrating that must be. We'd love the chance to speak with you about what hasn't been working, kindly send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Olivia, Thank you for taking the time to leave this review. I'm so sorry to hear Hubble Contacts didn't work out for you this time. You were charged for your subscription box because you did not change the date or contact us to alter your delivery schedule. We are not pausing subscriptions without being asked to do so, as many people still do need their contact lenses. I do see that you sent our customer service team emails requesting to cancel, to which team responded with our subscription cancellation information. You've made a phone call on May 8 and none prior to the charge being placed. We, unfortunately, we don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. We are always more than happy to help at [email protected]. Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Taylor, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the difficulties in canceling your subscription. We're looking into all the points you've raised and will be in touch later today from email to discuss how we can address these and turn your opinion around. Thanks! Best, Samantha