Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsMay 18, 2020

Hi Jessica, Thank you for taking the time to leave this review. I am sorry to hear Hubble lenses didn't work well for you and as we continue to grow we may have a lens more suitable for you in the future. Your account was temporarily deactivated due to the maximum declined notifications. We did this to avoid any further overdraft fees or charges for you. However, this is just a temporary suspension since your account is still active. If you'd like to cancel completely, we're very sorry to see you go, but we'd love the chance to speak with you about what hasn't been working. Please give our cancellation line a call at 1-844-334-1640, between the hours of 9 AM and 5 PM EST, Mondays - Fridays and 1 PM to 5 PM EST, Saturdays excluding federal holidays. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" --we're happy to offer assistance! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Kellen, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I can see that you have not reached out to our customer support team at this point so I've reached out to you from email to get to the bottom of this. Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Janette, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I do see that your subscription was canceled on May 17. If you have any further questions or concerns, please let me know by emailing [email protected] with the subject line "ATTN: Trustpilot". I’m here to help! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Eric, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I have had a chance to look into this, and I do see that you sent our customer service team emails on August 15 and January 2, to which the team responded with our subscription cancellation information. I do not see a record of you calling our phone line. I'll be in touch with you from email to address this and turn your opinion around. Thanks! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Chasity, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your subscription. I can see that you have not reached out to our customer support team at this point. I am going to send you an email where I can help you with this further. Thanks! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Ronalyn, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. I am very sorry to inform you that we, unfortunately, don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. If there’s anything else I can do for you today, please let me know by sending an email to [email protected]. Thanks! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Chloe, Thank you for taking the time to leave this review. We are so sorry for any inconvenience, but I would love to find out more about your experience with our deliveries and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Samantha

Response from Hubble ContactsMay 18, 2020

Hi Kendra, Thank you for taking the time to leave this review and for bringing this to our attention. I’m so sorry to hear about your experience. I’d like to find out more about your interactions with our team but we do not have sufficient information to find your communication records, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha