Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsAug 4, 2021

Hi, Jane, Thank you for taking the time to leave this review. I am so sorry to hear about your experience, and I'd like you to know that I was able to look into your tickets with our team. Please feel free to reach out to my team at [email protected] with the subject line "ATTN: TrustPilot" to further assist you on this! Thank you! Best, Cristy

Response from Hubble ContactsJun 19, 2021

Hi, Century, Thank you for taking the time to leave this review. I'm sorry you have not received your lenses yet. Please get in touch with our team at [email protected] with subject line "ATTN: Social" and we’ll take a look into it. Best, Cristy

Response from Hubble ContactsMay 6, 2021

Hi Stephanie, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you, although sorry that you didn't go well with the lenses. We'll do our best to assess the problem and determine exactly what went wrong with your lenses. Please feel welcome to contact our support team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Hoping to hear from you soon! Best, Roxanne

Response from Hubble ContactsMay 6, 2021

Hi Ashley, Thank you for taking the time to leave this review. We understand your disappointment in getting your invoice and with our cancellation process. Adding the feature to access the invoice online is already on our roadmap, and hopefully will be added soon. Meanwhile, we give you the option to manage your subscription through your Hubble account, where you can skip shipments or adjust your delivery frequency by viewing your Delivery Schedule. I can help you out with that if you’d like (just let me know!) or you can do it directly from your Hubble account. If you still want to cancel, please contact our support team at [email protected] with the subject line "ATTN: Trustpilot" and we'd be more than happy to help. Kind regards, Roxanne

Response from Hubble ContactsApr 27, 2021

Hi Indra! Erstens, vielen lieben Dank für dein Feedback. Wir sind dir dankbar da wir nur über solche konstruktiven Kritiken wachsen und unseren Service verbessern können. Wir tun unser bestes unser Kundenportal an die Wünsche unserer Kunden anzupassen deshalb wäre es wirklich enorm hilfreich wenn Du Zeit hast, uns deine Erfahrungen näher zu schildern sodass unser Team weiß was wir evtl. strukturell verändern können um deine Erfahrung zu verbessern. Wir helfen Dir auch gerne per Mail ([email protected]) oder telefonisch weiter dein Kundenkonto (und Portal) näher und besser kennenzulernen. Solltest Du weitere Fragen oder Rückmeldungen haben, stehen wir Dir natürlich jederzeit gerne zur Verfügung! Beste Grüße und lieben Dank nochmals! Dein Team von Hubble

Response from Hubble ContactsApr 14, 2021

Hola Beatriz, Muchas gracias por tu tiempo en escribirnos. ¡Puedes tener más tiempo entre envíos! No hay ningún problema. Solo tienes que indicarnos cada cuanto necesitas recibir tus lentillas y lo arreglaremos enseguida :) Por favor, escríbenos un correo electrónico a [email protected] con asunto "ATT TrustPilot" con los datos de tu cuenta y la frecuencia en la que necesitas recibir tus lentillas. Te ayudaremos a que los envíos sean más cómodos para ti. Un saludo, Pedro.

Response from Hubble ContactsMar 17, 2021

Hi Tara, Thank you for taking the time to leave this review. I am happy to hear that you have a positive experience with our lenses. Although sorry that you occasionally receive defective ones. We would like to make sure you are in touch with our Quality team. To do this, I’ll be in touch shortly via email. Again, thank you for your feedback! Best, Roxanne

Response from Hubble ContactsFeb 21, 2021

Hi Amanda, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I appreciate you sharing your thoughts about having delayed shipping notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Sincerely, Roxanne