Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsApr 14, 2026

Hi Morgan, we’re sorry to hear about the issues with your shipment. I have expedited with the highest urgency a new order for you today, free of charge, that should get there in 2 business days. You should also still receive the original package, which is en route to your local depot. Really hope this helps! If you have any remaining concerns, please don’t hesitate to contact us at [email protected] with the subject line “ATTN: TrustPilot,” and our team will prioritize your concern. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsApr 13, 2026

Hi Cason, thank you for taking the time to share your feedback. We take cancellations very seriously. It looks like there were two accounts linked to the same email address. The account you saw was an older one that had already been deactivated, which is why it appeared inactive. From what we can see, this has now been resolved, as our team canceled the duplicate account last Saturday during your email conversation with support. If you have any remaining concerns, please don’t hesitate to contact us at [email protected] with the subject line “ATTN: TrustPilot,” and our team will prioritize your concern. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsApr 9, 2026

Hi Cadence, this is not the experience we want you to have. We understand the quality issues you’ve experienced and take this seriously. We’ve issued a replacement for the defective lenses and escalated this to our Quality team for further investigation. Our team will also reach out to you via email to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsApr 8, 2026

Hi Jen, we’re really sorry that your contacts were delivered to the wrong address. We’d like to review what happened and help make this right. Our team will reach out to you via email to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsApr 7, 2026

Hi Erica, we’re really sorry for your experience, this isn’t the level of service we aim to provide, and we understand your frustration. We’ve reviewed your case and found that an older canceled account caused some confusion about the status of your subscription, which should have been explained more clearly. Both accounts are now fully canceled, and no further charges will occur. We’re also reviewing this internally, as this does not reflect our standards. We’d like to make this right and better understand what happened with the order that wasn’t delivered. While a refund was issued, we’ll be reaching out to you, and if you’re open to it, we’re happy to schedule a call at your convenience to walk through everything together. All the best, The Hubble Contacts Team

Response from Hubble ContactsApr 7, 2026

Hi Jose, we’re truly sorry for the inconvenience caused by your orders being delivered to the wrong address. We understand how frustrating this experience must be. After reviewing your account, we can confirm that this was addressed during your call on March 26, and a replacement for two shipments was issued and successfully delivered. Additionally, this issue has been escalated to both our fulfillment team and the courier responsible for delivery to ensure it is properly resolved moving forward. Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line “ATTN: Trust Pilot.” and our team will prioritize your concern. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsApr 7, 2026

Hi Veda, we take cancellations very seriously. It looks like there were several open accounts under different email addresses that were driving the unexpected charges. From what I’m seeing, this is sorted now, and you should have already received your refund, but please don’t hesitate to reach out to [email protected] if you want us to double-check for other accounts. We definitely don’t want this to happen again! All the best, The Hubble Contacts Team

Response from Hubble ContactsMar 27, 2026

Hi Ivalisse, we take cancellations very seriously and definitely don’t want any charges to happen after. We’ll be investigating with our tech team to make sure this is addressed. In the meantime, I can see your refund was processed last week and should have arrived by now. Please reach out to us if you haven’t received it and we will sort it out asap. Kind regards, The Hubble Contacts Team