Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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kimberly
You will not cancel
Response from Hubble ContactsMay 28, 2020
Hi Kimberly, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I'd be happy to cancel your subscription (although we're sad to see you go!), but unfortunately, that is done by a different department! I will reach out to you shortly via email to resolve this issue. Best, Samantha
Anne M.
I need to get my money back ASAP for over a year you took money out when I cancel my order after I got the $1.00 due to astigmatisms
Response from Hubble ContactsJun 2, 2020
Hi Anne Marie, Thank you for taking the time to leave this review. I am sorry to hear that you had trouble getting your orders refunded. I do see that you have an open escalation case with us regarding your subscription and refund request. Please continue your correspondence with us over email to assist you further. Thank you! Best, Samantha
Amaury
where are the contacts???
Response from Hubble ContactsMay 28, 2020
Hi Amaury, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be, especially at this time. I’ve tracked the package via USPS, and it’s currently listed as received by the post office and is ready for pickup. If you’d like to check on its progress, you can use the link we sent you via email. If you have additional questions, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" --we're happy to offer assistance! Best, Samantha
CL
Why u make it hard to cancel
Response from Hubble ContactsMay 28, 2020
Hi CL, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have since canceled your subscription by calling earlier today. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
Preston
Can never get a Hold of anyone
Response from Hubble ContactsMay 28, 2020
Hi Preston, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I can see that you have not reached out to our customer support team at this point. I will reach out to you via email and see what I can do to help. Thank you. Best, Samantha
Amarey G.
After I cancelled my subscription you all still proceeding to email and charge me .. BYE
Response from Hubble ContactsJun 2, 2020
Hi Amarey, Thank you for taking the time to leave this review. I’m so sorry about this but it looks like your account is still active. I do see that you sent our customer service team an email on February 18, to which the team responded with our subscription cancellation information. Unfortunately, we don't have a record of you having contacted us via phone. Please be sure to call us to cancel your subscription to avoid upcoming charges and deliveries. Best, Samantha
Stefanie
I am sorry, I tried them, they made my eyes worse. My eye doctor said it was because of the quality of this product.
Response from Hubble ContactsMay 28, 2020
Hi Stefanie, Thank you for taking the time to leave this review. I’m so sorry to hear that you did not get on well with the lenses. It's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
Krutika
Didnt stuck in eye
Response from Hubble ContactsMay 28, 2020
Hi Krutika, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
