Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

lakeia J.
May 26, 2020
SCAM
DO NOT USE THIS COMPANY! I REPEAT DO NOT! They will send you a product you cannot use . My Story: 1. Placed trial order May 4 and paid $1.00 2. Received trial pair May 15 3. Called customer service May 15 and May 18; selected option for a call back and it was never received . Due to wrong RX received 4. Called customer service yet again May 19; since I was charged $39.00, spoke with someone who advised would get call back from manager since asked for refund and confirm cancellation of subscription. 5. May 19 made a Facebook post , sent a DM via FB and Instagram. Sent incorrect Contact back to company via USPS. 6. As of May 26, no resolution . Also charged for more contacts which was never received. 7. May 26, called customer service asking to speak with a manager and was told to would submit call back request to customer service manager since was sent to Quality manager previously. While speaking with customer service I was disconnected on. 8. Submitted PayPal and bank dispute due to unable to resolve with merchant. PLEASE AVOID the HASSLE ‼️‼️
Response from Hubble ContactsMay 28, 2020
Hi Lakeia, Thank you for taking the time to leave this review and apologies for the inconvenience. It’s not our usual standard and I understand how frustrating this process must be. I do see that one of our customer service supervisors resolved your concerns over the phone. I’ve gone through your account and ensured that there are no further issues remaining. Again, I’m sorry it took us so long to get this point! I look forward to providing a much better experience in the months to come. If you have any further questions or concerns, please let me know by emailing at [email protected]. I’m here to help! Best, Samantha
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Elena S.
May 26, 2020
Don’t waste your money
Don’t waste your money. I ordered a trial box to see if these contacts would be worth ordering. Not even 3 days after I received my trial box in the mail I was already charged $39.99 for the next month. I immediately emailed the company, but it just so happened that this was a Friday night and they won’t cancel over email, you have to call during business hours. I called immediately Monday morning and they told me it was too late to cancel. I decided just to go with it and give them a try since I was forced to pay for them. I’ve been wearing contacts for years and switched brands a handful of times and let me tell you; no other contacts have been so dry and uncomfortable in my eyes! They’re cheap contacts and the price reflects the quality. Not worth it .
Response from Hubble ContactsMay 28, 2020
Hi Elena, Thank you for taking the time to leave this review. I’m sorry to hear that you did not get on well with the lenses and that you have been charged. You were charged for your subscription box because you did not change the date or contact us to alter your delivery schedule. We are not pausing subscriptions without being asked to do so, as many people still do need their contact lenses. I’ve tracked the free box package via UPS and it was delivered April 24 and you were charged with subscription box on May 02. If you have any further questions or concerns, please let me know by emailing at [email protected] with the subject line "ATTN: Trustpilot" - I’m here to help! Best, Samantha
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Curtis
May 25, 2020
I have emailed Hubble a few times with…
I have emailed Hubble a few times with no reply butt sure on next month when my payment is due they going to hit that card up for sure I have sent in my new script butt i have continued to get the wrong contacts
Response from Hubble ContactsMay 28, 2020
Hi Curtis, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with the wrong powers. I will be in touch with you from email to make this right. Thank you! Best, Samantha
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Sonya
May 23, 2020
The problem I had is when you wanna…
The problem I had is when you wanna stop shipment they don't wanna stop it.
Response from Hubble ContactsMay 28, 2020
Hi Sonya, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have since canceled your subscription by calling on May 15 and rest assure you will not receive any further charges. If there’s anything else I can do for you today, please let me know by sending an email at [email protected]. I’m here to help. Best, Samantha
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n-u-s
May 23, 2020
Very bad quality
Very bad quality. Every time when I put a lense on. I almost need to take it out after 5 minutes. Most lenses have like a dot (which I think is dust) on them. They make my eyes red. I end up having to wear my other lense with another brand.
Response from Hubble ContactsMay 28, 2020
Hi there, Thank you for taking the time to leave this review and for bringing this to our attention. I’m so sorry about this! We take quality issues very seriously at Hubble and would like to put you in contact with the appropriate department. Please send an email to [email protected] and we'll connect you with our quality team. Best, Samantha
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Wendi
May 23, 2020
They are a rip off
They are a rip off! Continue to charge my card when I can’t wear their contacts. Good luck trying to cancel you can’t reach anyone! Very frustrating and horrible customer service.
Response from Hubble ContactsMay 28, 2020
Hi Wendi, Thank you for taking the time to leave this review. I’m sorry to hear that you have had difficulties reaching us. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thank you. Best, Samantha
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Br
May 22, 2020
Popped Hubble Bubble
1) Quality - you’re better off putting tape in your eyes. They are uncomfortable and poor material that could damage your vision. 2) Cancellations? Good luck cancelling when you can ONLY call during limited windows and can only PAUSE your order outside of that. 3) Since I couldn’t change I deleted the card and now it tries to charge me incessantly I need to call and cal cell but I work a pretty demanding job during the hours Hubble allows you to call. I’m sure that’s kind of the point Super disappointed, and a little pissed.
Response from Hubble ContactsMay 28, 2020
Hi Brandon, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and you had difficulties canceling your subscription. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thank you. Best, Samantha
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Sierra
May 22, 2020
Your bad lenses scratched my cornea you…
Your bad lenses scratched my cornea you shouldn't even be in business
Response from Hubble ContactsMay 28, 2020
Hi Sierra, Thank you for taking the time to leave this review and for bringing this to our attention. We’re sorry to hear that you may have an eye health issue. We will reach out to you via email to make sure you are in touch with our Quality team. Thank you. Best, Samantha
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