Hubble ContactsReviews of hubblecontacts.com

Inconsistent delivery schedule has left me screwed on several occasions

They auto-enroll you into a subscription baiting you with the $1 trials. The charge kicks in before you even have a chance to try your trials, which had arrived only a few days before. I was charged the monthly subscription fee shortly after - my trials are still in the box. In addition, cancelling your subscription is a procedure that is about as painful as getting a root canal. I'm typing this review as I'm placed on hold waiting for a customer agent. It's been 20 minutes. Tricking people into subscribing seems to be their business model as they make it excruciating to get a refund or cancel your subscription (you need to call into a phone number and are placed on hold for a long period of time) referring to the fine print in their advertisement as justification. I would absolutely not recommend Hubble. Terrible experience for me :( ==== Update to Review: Even more frustrating is that they posted the reply below asking me to reach out. When I reached out they simply reiterated their policy, saying they could not refund since I did not cancel the subscription in time. Why ask a customer to waste their time to reach out when nothing can be done? Also, regardless of policy, how does it make sense to charge customers for a subscription 4 days after their 14-day trials have arrived. This does not give you enough time to try out their product, but it seems like they do this intentionally to charge folks for the first month. I flagged their ad as misleading on Instagram. Do NOT recommend. Extremely frustrating customer experience.

I had cancelled my subscription with Hubble over the phone as the contacts no longer fit my subscription. I was assured my subscription was cancelled only to find a month later money had left my account. I called Hubble to say that I've cancelled my subscription - they apologised but said they could not refund me as they had already sent the contacts out and so I would need to post them back to receive my refund. Fine. The contacts arrived and so I posted them back - I was told my refund would arrive in two weeks. THIS WAS IN APRIL. WE ARE NOW IN JUNE. MY REFUND HAS NOT COME. When I contacted customer services I was told that they wait for a high number of contacts to be sent back BEFORE THEY PROCESS REFUNDS. 1) WHY ARE YOU WAITING FOR A HIGH NUMBER OF CONTACTS TO ARRIVE BEFORE YOU SEND ME MY REFUND MY REFUND SHOULD NOT BE DEPENDENT ON OTHER CUSTOMERS 2) IF THEY ARE RECEIVING A HIGH NUMBER OF CONTACTS BACK - IT MEANS THEY HAVE A PROBLEM WITH THEIR BUSINESS - RUNNING A SCAM? DO NOT USE HUBBLE !! GO TO SPECSAVERS

You can't cancel online or through email; you have to call customer service during limited hours (ones which I am busy at work) to get any help. Of course signing up is easy and user friendly.l, but cancelling is designed to keep you subscribed unless jump through their hoops

AVOID - Daysoft or Specsavers! Cheap material. 0 care for customers. I was stung for £30. Told them I did not want the product and they took the money anyway. Terrible. Then I did opened the delivery and it invalidated the return. The envelope is not clearly marked as Hubble. AVOID

Absolute scam, forced to call a foreign number to cancel from Ireland. No online option and couldn’t do it over email. Customer experience is clearly of no interest to this company. I assume their profits are made from people who are unaware of the subscription, when people then realise they have, they then need to jump through hoops. I found the actual contacts dried out quickly and no where near as good as cheaper options such as day soft lenses.

You can't cancel the subscription online. It's 2020 you shouldn't have to call during work hours to get something canceled.

Billed me for lenses today on an account which has lain dormant for 2 years, with no prior warning. Prescription (unsurprisingly) no longer suitable. Refusals to cancel in the past unless you call them, which not everyone is able to do, which they cannot seem to grasp. Update: your team have contacted me with a completely disatisfactory generic response. I have requested that a manager contact me. Further update: I have now had to chase a response from a manager after being ignored. This is not acceptable customer service.