Hubble ContactsReviews of hubblecontacts.com

I ordered the 'Trial' contacts on May 2nd. It's now 8 weeks later, and I've received nothing, and been charged $124 for the first quarter of lenses. But I haven't received those either, 5 weeks after being charged... Tried to contact customer service, and it was terrible. I want a refund, and Hubble can file a dispute with their shipping service for their $ back. Not my problem, mine is that I don't have a product I paid for after waiting over a month.

Uncomfortable and very hard to cancel. Very shady.

This is in Response to Hubble trying to weasel out legally that it’s is not a trial’ on their paperwork... Apparently something is a miss because.. 1) That is EXACTLY how it was explained to me by sales rep on the phone 2) as you can see, on this site, BBB & consumer reports is REPLeTE with the EXACT SAME GRIEVANCE 3) Which means, you may be legally trying to to say your fine print 50 page terms and conditions that lawyers don’t even read it’s not called a ‘Trial’ as a noun... but it sure DOES say ‘TRY FOR 1 WEEK FOR 1$’. So when the language says TRy for a $1, that’s indicative of a trial... That’s like saying you go to a restaurant to buy a steak and they say ‘if read the terms, it never says it’s a cow’ and so I got a plant based look a like steak... but when ya called it steak, that implied I was getting a cow. So my suggestion to YOU is to change your language and make that clear because ya charged the 1$ and the the Monthly $34 or so within 24-48 hours, certainly not long enough for us to Try your untrial as it certainly says we are getting a weeks worth for a 1$ to see if Hubble is for ya... how are we supposed to decide as consumers when you are swiping our charge before we even get and try the $1 set? So you may ‘technically legally’ trying to absolve yourself, but ethically and business wise not working... and if the whole point is to TRIcK people into the first month to have them mad and turned off never to do business again. And put out disclaimers like this, you won’t last into 2021. Also your Customer service jerk, the one when I asked for supervisor and hung up on me after saying very unprofessional quips, was gasoline for this end as well... so Hubble, ya got a lot to fix or pay the consequence of our Truths, feelings and experiences being shared to the masses. The sad thing is, your fighting hard for that $1 and the $32, where if you had just handled it righteously, you coulda won me for a year getting better part of $400, and I would of recruited friends family and on the Internet, Instead you choose to fight & insult me further where all you’ll gain is me explaining more, aligning other exact same notion & experiences, and you may keep the $32 and still lose me and everyone else for ever, or still lose the $32 and still lose me and everyone else forever. So your stance and aim is stupid, self defeating and will be the demise of your business

thought i could get some cheap contacts as don't often use them (only for sports etc), tried them thought the contacts were OK but the process of cancelling is bordering on fradulent. You have to ring them up and it takes ages, like phoning BT or another company like that. Dreadful

Absolutely terrible company impossible to cancel. I tried cancelling my subscription after a month as the contacts irritated my eyes no end but it was impossible. The phone number they give doesn’t exist and when I emailed them I received an automated email saying they would change my subscription to suit my needs BUT THEY DID NOT CANCEL IT. In the end I had to cancel my bank card to prevent them taking more of my money. I’m disgusted by this company. Avoid at all costs.

El un fraude, tras una muestra y sin previa confirmación te envían el primer pedido, te lo cobran y es imposible darse de baja. No responden al mail. Un fraude!!!

I’ve been left without contacts several times (even before Covid) because they get stopped in the USPS Chicago distribution center inexplicably for sometimes several days and twice, several weeks. I am still waiting on the order I paid for May 8th. I am currently trying to cancel but they make it difficult. You have to call Mon-Fri from 9-5pm. Why haven’t they got a cancel button option?? As far as fit and comfort go, they’re not as good as Acuvue or other mainstream brands. Don’t waste your time with Hubble! Edit after response from Hubble: yes. I KNOW you require people to call on. BUT WHY? In this day and age you should not have to call in. And the hours to call in should not be so limited. The missing order was (hopefully) sorted out on my PHONE CALL to you a few days ago. Still waiting on the order to be delivered however (June 17, 2020)

Beim Bestellen des "Probepakets" wird sehr deutlich auf das Abo hingewiesen. Daher ist es m.M.n. keine Abofalle. Was allerdings im Anschluss bzw. im Falle einer Kündigung passiert ist höchst fragwürdig. Ich selber habe noch nichtmal mein Testpaket erhalten, wollte aber dennoch schonmal kündigen, um nicht vor dem ersten Testen weitere 60 Linsen zu erhalten. Also eingeloggt und gesehen, dass man eine Telefonnummer anrufen soll. Absoluter Schwachsinn. Ein einfacher Button im Backend hätte es auch getan. Aber nun gut, also die Telefonnummer innerhalb der Geschäftszeiten angerufen und nach der Bandansage wurde automatisch aufgelegt. Also ein zweites Mal probiert und die "1" gedrückt um eine Nachricht zu hinterlassen. Es kam nochmals dieselbe Bandansage und es wurde wieder aufgelegt. Also eine E-Mail geschrieben und den Einzug via Paypal storniert. Ganz ehrlich, dass ist vorsätzliche Nicht-Erreichbarkeit um Kündigungen hinauszuzögern oder Unmöglich zu machen. Für mich ganz schwach und bereits ein Kündigungsgrund. Und das bevor ich überhaupt das eigentliche Produkt testen konnte. Selbst wenn die Linsen gut sein sollten, würde ich nicht mehr eine solche Firma unterstützen wollen. Schade eigentlich, da ich sogar ein Fan von monatlichen Abos bin... Update: Ich habe nichteinmal das Testpaket erhalten und musste selbst dafür eine Paypal Konfliktlösung eröffnen. Sehr sehr schwach!