Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Lauren J.
Jun 27, 2020
Do NOT buy Hubble contact lenses
I had been wearing Hubble lenses for about 2 years, for the past 3 weeks my eyes have been really stinging. I went for a health check at my local opticians and they warned me not to continue wearing the lenses as they had been starving my eyes of oxygen which had made my blood vessels swell. If I were to continue wearing these lenses then the chances of going blind were very high! I would not recommend these lenses to anyone!!
Response from Hubble ContactsJun 30, 2020
Hi Lauren, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Samantha
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Sarah S.
Jun 26, 2020
I would not recommend as once you try…
I would not recommend as once you try the free trial they automatically bill you. Plus you can ONLY cancel over the phone, which is unfair as you initiated the trial online. Which means a hard sell over the phone when trying to cancel. Not customer or hearing impaired friendly to use only this option.
Response from Hubble ContactsJun 30, 2020
Hi Sarah, Thank you for taking the time to leave this review. I'm really sorry to hear you're unhappy with the service. Your first paid order will be shipped 16 days after your initial two-week order is placed, to ensure that you never run out. If it looks like there is an upcoming charge on your account, remember you can skip months and change delivery dates to buy yourself some time. I would love to find out what happened here and make sure that your Hubble account is properly canceled. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
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Kevin T.
Jun 25, 2020
Where do I start
Where do I start. Horrible horrible customer service. Contacts even worse. I have been wearing contacts for going on 40 years. I recieved my trial pair 4 weeks later and found they already billed me 128.00 dollars for the next set of contacts. I tried on my trial pair ...... wrong prescription... curve was wrong .., dried out within an hour. Jumped through the hoops trying to resolve this issue. All I get is the runaround. Going on 3 months still no refund. I have now contacted a consumer advocacy group which is part of a global news station. Hubble is a company that shouldn't be allowed to exist...........
Response from Hubble ContactsJun 30, 2020
Hi Kevin, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
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Tim
Jun 23, 2020
This company is a scam
This company is a scam. My eye doctor refused to give Hubble authorization for a prescription because my prescription had expired. Yet they shipped the contacts and charged me anyway. When I called to get a refund, they flatly refused and said my eye doctor approved the purchase and refused to acknowledge the eye doctor DID NOT provide authorization. In fact, when I spoke to my eye doctor again, they said even if my prescription was active they would not have provided authorization because Hubble's contacts are substandard and use manufacturing technology from the 1980s. It is clear this company is only looking to sucker people out of subscription money any way they can. I am not surprised to see so many poor reviews of the product much less how they treat their potential customers. THIS IS NOT A REPUTABLE COMPANY! STAY AWAY!
Response from Hubble ContactsJun 24, 2020
Hi Tim, Thank you for taking the time to leave this review. I'm really sorry to hear you're unhappy with your Hubble experience. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. If you have any questions about your order, please send us an email at [email protected] with the subject line “ATTN: Trustpilot” and we will connect you with our team. Best, Samantha
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Dan F.
Jun 23, 2020
Really bad
Really bad, I cannot see out of them and they are very uncomfortable, had to take them out within minutes. Now they have charged me £27 and sent out a load more - STOP taking money out of my account and sending me sh*! I can't use!!!!!
Response from Hubble ContactsJun 24, 2020
Hi Dan, Thank you for taking the time to leave this review. I am sorry to hear you did not get on well with the lenses. If the lenses purchased were not recommended by your eye care professional, there would be a chance of it not being suitable for your eyes. To look into your query further, please send us an email at [email protected] with the subject line “ATTN: Trustpilot” and my team will get back to you ASAP. Best, Samantha
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Mrs A.
Jun 23, 2020
Stay clear of Hubble contacts…
I received my Hubble contact yesterday and put them in this morning to go to work ... by the time I arrived at work my eyes were burning and the whites were bright red I had to remove them immediately stay clear at all costs ....
Response from Hubble ContactsJun 24, 2020
Hi Mrs. Atherton, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. It's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
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Jessica S.
Jun 23, 2020
Very hard to cancel
Very hard to cancel. I've emailed 3 times and I'm still finding it difficult to cancel. I was given a phone number to call that I can't get through on and I've now been charged again for contacts that I do not need.
Response from Hubble ContactsJun 24, 2020
Hi Jessica, Thank you for taking the time to leave this review. I am sorry to hear your experience getting your account canceled. It’s not our usual standard and I understand how frustrating this delay must be. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we will connect you with the appropriate team to resolve this issue. Thanks! Best, Samantha
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Tee
Jun 22, 2020
Shipping process is long
Shipping process is long
Response from Hubble ContactsJun 24, 2020
Hi there, Thank you for taking the time to leave this review. I apologize for the delay you are definitely not alone. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. We are doing everything we can to honor our shipping time frame of 5 to 10 business days. If you'd like to check the status of your order, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
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