Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
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The company replied to 61% of reviews.
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Most recent review: October 2026.
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Worst contacts ever!! Cheap price but horrible contacts
Response from Hubble ContactsJul 28, 2020
Hi Brian,
Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. I do see that you called us on July 2 regarding this issue and have your account canceled. Rest assured that your account is inactive. Please let us know if there’s anything else we can help with by emailing us at [email protected] with the subject line "ATTN: Trustpilot"--we're here to help!
Best,
Samantha
JA
Jared
I don’t want your product..
I don’t want your product... was never the correct prescription and you keep sending it and charging me monthly after I’ve tried to cancel it. after I got first trial contacts and the prescription was wrong I was not impressed
MA
Martha
Dry out my eyes really bad
Dry out my eyes really bad
Response from Hubble ContactsAug 25, 2020
Hi Martha,
Thank you for taking the time to leave this review. I’m sorry to hear that these lenses feels dry on your eyes. Artificial tears are often the first line of defense if you have dry eyes. You should actually use them even when your eyes feel fine because that helps to prevent dryness from cropping up.
As a reminder, adequate followup by an eye care professional is essential for the safe use of HUBBLE®Daily contact lenses. Always follow the recommendations of your eye care professional and make regular visits.
Let me know if you have any questions or concerns by emailing us at [email protected], we will be happy to answer them.
Best,
Samantha
DA
Daijah
There great u til its time to cancel ur…
There great u til its time to cancel ur subscription. It was really hard because both the staff and policy kept me from getting a refund
JA
J.A.
Customer Service Nightmare
They missed my shipment that I had already paid for, so my wife called customer service on a Thursday. She got placed on hold intermittently for almost 30 minutes to finally talk to Divina, who said that I would receive my shipment on Monday. I was completely out of contacts, but we accepted that mistakes happen. They gave me 14 days free contacts for the inconvenience.
I still had no contacts or answers on Wednesday, so I called back this time. Again, intermittent hold for 30 minutes, just to be told by Divina (same lady as before) that she hadn't said they would come Monday, but that they were lost. I reminded her of her previous conversation with my wife and asked her what she planned to do about it. Caught in a lie, she said they could process a new shipment to be sent to me. I asked her that if she knew they were lost a week ago, as she claimed, then I was confused as to why she would have waited until I called back a week later to take action. She apologized and told me, not verbatim, that they were taking their time since I was getting my free 14 days before then.
I asked her when that would be, and she told me "maybe" the 14 day pack would be in by Friday, 8 days after I had run out of contacts. She offered no further help and didn't offer to rush me a replacement shipment for the month they missed. I asked her when THOSE would be in, the contacts I had already paid for, and she said "maybe" 10 business days.
Their customer service is wildly unhelpful and unknowledgable.
Avoid. I'm cancelling my subscription as soon as I finally get my shipment.
RO
Robert
I am being double charged and shipped…
I am being double charged and shipped contacts.....too many and I can’t reach anyone at customer service.
Response from Hubble ContactsSep 15, 2020
Hi Robert,
Thank you for taking the time to leave this review. I’m very sorry you had this experience. It’s always important for us to respond quickly to our customers. I can see that you have since cancelled one of your subscriptions and refund has been issued by calling in on August 27.
We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns.
Best,
Samantha
KE
Keaton
literally gave me styes and infections
literally gave me styes and infections. so dry. first 3 - 5 hours are fine and then theyre garbage. customer service impossible to get in touch with. just awful.
Response from Hubble ContactsSep 15, 2020
Hi Keaton,
Thank you for taking the time to leave this review. I am so sorry to hear that you may have an eye health issue and for the trouble reaching us. I can see that you've been in touch with our Quality Manager on April 14. We have canceled your subscription and provided you with a refund for one month worth of lenses as a gesture of goodwill in recognition of the time and effort you spent contacting us. We also ask you to send us information concerning the diagnosis and treatment of your eye health issue so we could further investigate this matter. Let me know if you have any more questions, comments, or concerns at [email protected]. We look forward to hearing from you soon.
Best,
Samantha
SH
Shaena
subscription always late
I have had a subscription for 4 months and I am currently on my third day without contact lenses. I called to track my package and was told it is “in transit” but was not given a delivery date or tracking number. Considering I pay for shipping, it’s ridiculous that its taken over three days since I called when they ship you your trial almost instantly. Once you’re subscribed, you’re forgotten and treated like a bill. I was charged June 12 and it’s July 2nd and I haven’t gotten my prescription and I am unable to live my life normally. Very disappointed and I’m canceling tomorrow. Going to start buying from Costco for much better pricing and quality.