Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Katherine
Jul 3, 2020
They hurt my eyes
They hurt my eyes, I dint have a way to call to cancel my subscription and apparently you cant email to cancel. May work for others but not for my husband and I.
Response from Hubble ContactsSep 15, 2020
Hi Katherine, Thank you for taking the time to leave this review. I'm so sorry that your experience with our lenses and cancelling with us fell short of expectations. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha
Report
Brittany
Jul 3, 2020
Dry dailies
I ordered dailies. I work 12 hour shifts and uaually have to take my contacts out by hour 9-10 because they get dry and start to irritate my eyes.
Response from Hubble ContactsAug 25, 2020
Hi Brittany, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses feels dry on your eyes. Artificial tears are often the first line of defense if you have dry eyes. You should actually use them even when your eyes feel fine because that helps to prevent dryness from cropping up. As a reminder, adequate followup by an eye care professional is essential for the safe use of HUBBLE®Daily contact lenses. Always follow the recommendations of your eye care professional and make regular visits. Let me know if you have any questions by emailing us at [email protected], we will be happy to answer them. Best, Samantha
Report
Laura
Jul 2, 2020
Poor quality contact
Poor quality contacts. Would get blurry and hazy and very dry half a day into use
Response from Hubble ContactsJul 8, 2020
Hi Laura, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. It's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
Report
Maeve
Jul 2, 2020
They never came on time.
They never came on time.
Response from Hubble ContactsJul 14, 2020
Hi Maeve, Thank you for taking the time to leave this review. I apologize for the delay you are definitely not alone. Due to pandemic, major carrier services everywhere are experiencing extreme delays in their delivery times. We are doing everything we can to honor our shipping time frame of 5 to 10 business days. If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
Report
Vanessa
Jul 2, 2020
Hurts my eyes and can't cancel…
Hurts my eyes and can't cancel subscription
Response from Hubble ContactsJul 14, 2020
Hi Vanessa, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and with canceling your subscription. I’d like to chat about your experience and see what I can do to help. I will reach out to you shortly via email. Thanks! Best, Samantha
Report
Benjamin
Jul 2, 2020
Horrible.
These contacts feel and fit like those counterfeit colored contacts you get from a smoke shop. They moved all over my eye. The vision was blurry and gave me vertigo even TRYING to wear them. Thought maybe I needed to adjust for a day but I couldn’t take it anymore. Every time I blinked, they felt like they were going to come out of my eye. I sent in my prescription and everything. So any things wrongs with these. I would not trust them! Plus they gave me a hassle giving me my money back. They never did and kept charging me for a couple months until I called again to cancel!
Report
Jessica
Jul 2, 2020
I have asked repeatedly to have my…
I have asked repeatedly to have my subscription cancelled... Yet I'm still getting them.
Response from Hubble ContactsJul 8, 2020
Hi Jessica, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I have had a chance to look into this, and I do see that you sent our customer service team emails on February 19 and March 28, to which the team responded with our subscription cancellation information. The call you made to our cancellation team last Thursday was successful. Rest assured that your subscription is canceled. If there’s anything else I can do for you today, please let me know at [email protected]. I’m here to help. Best, Samantha
Report
Jo
Jul 2, 2020
The contacts are bad and customer…
The contacts are bad and customer service is worst I was excited at first try hubble, because the contacts were affordable and they send them fairly quick,but i regret ever ordering. The contacts are verry bad. They dry out your eyes, very cheap.The customer service is horrible they try and scam extra months by making it difficult to cancel. i had cancelled my vi email, and over the phone,they told me they would cancel my membership and then the next month they charged my card, and sent me another box of their bad contacts and when I told them i had cancelled they said they had no proof that I called and that I was suppose to cancel via phone....Sketchhh
Report