Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

LucaMisel
Jun 26, 2021
Mild discomfort with the contacts and…
Mild discomfort with the contacts and purposefully difficult to cancel subscription. Got 15 days of free contacts though so no loss. Cancel before being charged or don't buy at all.
Response from Hubble ContactsJun 27, 2021
Hi Lucas, Hope you are doing fine and thank you for this review. It's sad that our lenses did not work out well but thank you for being honest with this. All lenses are brand specific and doesn't work for everybody, that's the reason why we have the free box for you to try. Good thing you were able to cancel your account right away since of course we don't want customers getting billed for lenses that doesn't suit them. I'm just sorry to hear that you had a hard time cancelling your account as we put so much effort on making it easier to cancel, before we used to have calling as the only option to cancel but since we value our customers time, we also do cancellation via email. We do understand that the experience might not be great, but we thank you still for giving us a try. Hope you find the right lenses for you and have a great day! Sincerely, Cynthia
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Tolu B.
Jun 24, 2021
Quality of the contacts are poor
After purchasing my first set of contacts, Hubble tried to charge me for my order less than a day of its arrival. I held off until I tried them out. After 3 attempts to familiarise myself with them, I found that the contacts extremely uncomfortable and incredibly poor in quality. They constantly made my eyes water and they were difficult to wear for more than 5 minutes. Only positive thing about the experience was that the cancellation was smooth and I wasn't charged any additional costs.
Response from Hubble ContactsJun 24, 2021
Hi Tolu, Thank you for taking the time to leave us this review and I hope that this response finds you well! We totally understand the feedback because all lenses are brand specific and doesn't work for everyone. We are just sorry to hear that this did not work for you. With regard to being charge prior to receiving your free box, that's something that we'll totally look into with the courier since we used a third party provider for that and thank you so much for bringing this to our attention since we understand that customers must need to try the lenses first before being charge with a subscription. Though we do have an option to manage the account to avoid any premature charges, I would say that our shipping should be inspected as well to make sure that it's performing its duties. Even though our product did not work out for you, we very much appreciate you mentioning that it's very easy to cancel with our company, that's something we can assure future customers. Again thank you for the honest review, take care and stay safe! Sincerely, Cynthia
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Shaira De C.
May 30, 2021
Not worth the money
Ive been using Hubble for over a year, I stuck with it because its cheap. But recently the lenses are just not it, I would dispose a handful because of defects, scratching my eye or feeling discomfort. Recently got my box in (after a month) and already threw out 3 lenses until I got one that didn't feel uncomfortable. They are also very drying, doesn't last throughout the day!
Response from Hubble ContactsMay 31, 2021
Hi Shaira, Thank you for taking the time to leave this review. I’m glad that the lenses pricing is working out for you. Although, our sincere apologies that the product you received wasn't up to your or our standards. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. Please reach out to us directly at [email protected] with the subject line "ATTN: Trustpilot" and I hope that I will be able to help you reach a resolution. Your cooperation will help us figure out what happened and, if necessary, work with our manufacturer to fix any issues that we can identify. We look forward to hearing from you. Best regards, Roxanne
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ANDRUW
May 10, 2021
The contacts get dry very very fast
The contacts get dry very very fast
Response from Hubble ContactsMay 12, 2021
Hi, Andruw, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eyecare professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Best, Cristy
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Steve
May 1, 2021
I wish you could cancel by email :(
I wish you could cancel by email, tried calling and just ended up holding for 20 minutes before I hung up. Contacts are too rigid, I prefer softer lenses.
Response from Hubble ContactsMay 6, 2021
Hi Steve, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble with the lenses and with cancelling your subscription. We are able to cancel the subscription by email. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. All the best, Roxanne
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Anthony H.
Apr 30, 2021
Great contacts but hard to cancel..
Great contacts the contacts fit nicely and I've accidentally fell asleep in them a couple times and had no issues. My only complaint and it's quite a big one is that I have tried to cancel a few times, which is difficult enough as you are required to call them to cancel. Which if I am able to sign up online I should be able to cancel online too. Also, the few times I've tried calling nobody answered so I just used the online suspension which ended up working in my favor luckily.
Response from Hubble ContactsMay 6, 2021
Hi Anthony, Thank you for taking the time to leave this review. I'm glad you felt comfortable with our lenses and you are able to manage the subscription online. We want to empower customers to use their portal and take control of their subscriptions. There are many tools in the customer portal including the “skip” feature, and “change next charge date” feature that helps customers manage their shipment deliveries. However, we understand your disappointment with cancelling. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please feel welcome to contact our support team at [email protected] with the subject line "ATTN: Trustpilot" and we'd be more than happy to help. Best, Roxanne
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Angel J.
Apr 29, 2021
The price was wonderful for Hubble…
The price was wonderful for Hubble contacts but they were too thin some came slit already and then when I wanted to cancel I was bullied into keeping my subscription.
Response from Hubble ContactsMay 6, 2021
Hi Angel, Thank you for taking the time to leave this review. We totally respect the decision as we only want lenses that really fit to our needs. We are so sorry though that you had a hard time cancelling your account, we can guarantee that we can easily cancel that for you! We would love to review your experience with us and check things that needs improvement so please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll definitely attend right away. Sincerely, Cynthia
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Michael S.
Mar 4, 2021
The contact quality/feel is below par
The contact quality is absolutely average. I most definitely feel them in my eyes and I'm only able to wear them for about eight hours before they start really bothering me. I've definitely had other contact lenses that feel better in my eye. I also never received one shipment of lenses from this company and had a very poor customer service experience with the email CSR. In fact my inquiry was never even acknowledged by them, they did however continue to send me spam emails after taking my money and not sending me lenses. I would not do business with this company again.
Response from Hubble ContactsMar 7, 2021
Hi Michael, Thank you for taking the time to leave this review. We’re sorry to hear you’re not happy with our lenses and on how your shipping concerns have been handled by our rep. I’d like to find out more about your interactions with our team and get to the bottom of this. We can be reached at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Thank you again for your message, as this will help us improve our services. Kind regards, Roxanne
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