HTCPedia ShopReviews of htcpedia.com

Response from HTCPedia ShopOct 20, 2010

Derek, we apologize for any inconvenience we've caused. We provide free shipping and we pay for any returns coming back to us, to make sure every customer is satisfied with the order and not loose a single penny (like in your case). We have sold hundreds of these cases and a lot of our customers have reviewed this case on our product page. Your review is also there (it takes time for us to activate it). Link to a product page: http://shop.htcpedia.com/index.php?dispatch=products.view&product_id=1104 Based on our records you did not request to return this item, however per our store policy we have went ahead and emailed you a prepaid label so you can return it back for a full refund. We will only let you keep the products you are 100% satisfied with. If there is anything we can do to improve your shopping experience please don't hesitate to contact us at 888-518-9859. Thank you for your continued business :) !

Response from HTCPedia ShopOct 20, 2010

Tony, sorry for not providing you with the satisfied information you were looking for. If you have any technical questions, please contact Marchello at 888-518-9859 ext. 1101 and he will assist you in every possible way. Thank you

Response from HTCPedia ShopOct 20, 2010

Mohamed, We are very sorry for the mix up. We are here to fix anything that was not shipped correctly. It looks like there were no attempts made for communication from your end prior to this negative review, however our customer service team is on top of this and just sent you an email to resolve this situation. Please be assured this issue will be resolved to your expectations. Please reply to the email you have received from our customer service team or phone us at 1-888-518-9859. Thank you for your giving us a chance and your continued business!