HSN, Inc.Reviews of hsn.com

Omg!! Just read these reviews, what a mistake I made, paid this company £90 for cloud nine straighteners, never received them, now been waiting over 1 month, after reading these reviews I think I will be speaking to my bank and action fraud 😡😡😡😡😡😡😡😡😡

DO NOT ORDER FROM THIS COMPANY ITS A SCAM IM NOW HAVING TO WAIT FOR MY BANK TO PUT THE MONEY BACK INTO MY ACCOUNT AND THE FRAUD SQUAD WILL BE INVESTIGATING THEM THEY TOOK MONEY OUT OF MY ACCOUNT WITH NO INTENTION OF SENDING THE ITEMS OUT AVOID AVOID AVOID

Twice, I have ordered one item from HSN. The second time, I only ordered from them because I couldn’t find my desired product elsewhere. The first time, I ordered one item and approved payment thru PayPal for one item. They sent and billed for 3 items. The second time, I made sure I didn’t order anything recurring - only one item/one time payment - and they sent and charged for four. They have different billing names they use to somehow fool PayPal. HSN sends an email confirmation right after you order, showing the correct number and the correct payment - and then within 24 hrs- they send about 3 more emails, using a slightly different corporate name - like HSN1 or HSN LLC. When you are busy and glance at emails, you think it’s just part of the order confirmation, shipping, tracking process that every legitimate company uses. But no - they are actually creating as many additional orders as they think they can get away with. I have blocked them on PayPal now, and have sent a dispute to PayPal. Getting thru to HSN customer service online or in person is a never ending circle to nowhere. Do NOT order from this company.

Purchased 3 DigiLand 9" tablets last year for over $300.....was having trouble with cord on one...called HSN customer service ....of no help..gave me phone number for this unknown company ....repeatedly tried calling....kept putting call into VM ...left message..no call back! Called HSN for help...of no use...would not help ....THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED AND NASTY.....WILL MAKE NO FURTHER PURCHASES WITH THEM.....HSN!!!!!!

By far the WORSE CUSTOMER SERVICE IN THE INDUSTRY. I bought a 2-pack of laptops, upon delivery one was broken. I called customer service and was advised that I had to return both for a refund. I explained I didnt want a refund I wanted the broken one replaced. Using the enclosed return label I did just that. 10 days after their website showed they received it I had not heard back from them. Finally got through and was told I had sent it to the wrong place and they would have to find the broken computer and send it back to me so I could send it to the right place(this could take an additional 7 days just to find it) WHAT A JOKE!!! Have ordered for the last time from this poor excuse for a company!

I was a new customer. First I ordered a computer on flex pay. My order total was $146 something. They charged my card $165.34. Which was not what I was told I would be charged. I called and the customer rep said Oh we generally we tell customers to have an additional $30 on the card when purchasing ( i had a certain amount available for this purchase) . Well I ordered online and did not talk to a rep prior. This is FALSE ADVERTISEMENT!! Then Ok so I added additional money to my card. The next day I go to order the same thing.. They charged my credit card, then canceled my order, mind you they still took my money. I am SOOO HOT right now. So if I wanted to go else where to make a purchase , I can't.. I should have went to QVC as I always do but my husband was like try HSN... NEVER AGAIN!! If I could give a negative 10 I would!!

If I could give zero stars I would. HSN is a sorry excuse for a company, they have been holding onto my money for over a month due to a damaged item I received. The customer service is useless, noone wants to do their job....don't order anything from them BUYERS BEWARE

I ordered an item from HSN - they charged my card when in fact they item was not in stock and they didn't even know when the item would be back in stock. This was a Christmas present. They then told me that they could not refund my money. I feel that its false advertising if they don't actually have an item in stock but they took my money anyway. Very bad business practice and I will not be ordering from them anymore. The customer service supervisor was horrible and actually yawned when speaking with me.