HSN, Inc.Reviews of hsn.com

Customer service person needs retraining. Condescending, loud and disinterested in helping.

Trying to sell apple MacBook air 13”. Was just going to buy. Claim price is $1399 but now on sale for $1149.99!!! I bought same laptop direct from Apple for $800 +!!!!!!! ( minus clip case) They appear so sincere as they are ripping people off. Fraud with a smile

Attempted to order item this morning on web page. Said that I needed to call so I did. On hold 3 minutes. Not bad. Rep told me that I couldn't use my credit card. In my name. because they showed it under spouses name (?). Nope my name my card. Wouldn't take my order. So too bad for them!!

Ordered non-stick cookware. It arrived sealed from factory with a deep scratch in the fry pan. Cannot even get through to Customer service. In the same order was a tablet. Received a message saying they'd get it to me when they can as the train was derailed. Again no customer service available.

I purchased a Treadmill. It was delivered but I could not assemble it because the enclosed screws were the wrong size. I called customer service. They told me they would order the parts & I could expect to receive them in 21 days. I never received the replacement parts. So, I called to check the status. It turns out they never put the order through! No apology was given. I was told to contact the manufacturer directly; I did. I am waiting for the part, but at least I received a confirmation email from the manufacturer and they extended the warranty, actions HSN said they could not do. I would not recommend HSN to anyone!

Very poor customer service! I repeat VERY VERY POOR. I cannot recommend this company to anyone. I ordered a computer and it was cancelled and never received any confirmation that it was cancelled, when I called they said it was not their policy to inform the customer. I was sitting waiting for a computer that never came and maybe it was for the best. When I asked what can be done about this, the representative told me " SORRY" It's sold out. Then when I asked to speak to a manager she said that there was no one besides her who I could speak with and no one calls back. I am beyond disappointed and disgraced.

I ordered from HSN for the first time January, 2021. I was channel surfing and they were showcasing something that I had been considering. I grabbed my phone to place my order before the supply was depleted. The gal I spoke with was nice enough. I told her this was my first contact with HSN and asked what I needed to do. She took my order and other information. She said I would receive a confirmation email, but I NEVER did. I called a friend that orders from HSN and asked her about the process...She asked if I had been given my FIRST TIME order $20.00 discount. NO...I was unaware of one. I then called HSN customer service and inquired about my order....Told her I did not receive any email confirmation and wanted to be sure the item was ordered. She assured me it had been sent, but did not respond to the No Email question. When I asked about my $20.00 first time order discount, She said I needed to place the order online. I told her I was not aware of that and the lady I spoke with when I called in my order said nothing about it and she knew it was my first time ordering. I asked if I would get my $20.00 discount when I made my First Online order. NO....They only make the offer to encourage people to order online and NOT CALL. I told her this experience had encouraged me to NEVER order from them again. I then sent an email to customer service and explained the situation....I have NEVER had a reply. My order finally arrived and it's what I wanted, however I will NOT order from HSN again. They are in the same don't care category as BALSAM HILL. Neither provided answers when contacted or act like they care about their customers. AMAZON is always polite, always sends email confirmations and orders arrive on time and often early. GO AMAZON

Oh ok! So you want to get political, huh? Well guess what, Traumontadeck, that is the last time I EVER shop on your site! You are going to learn to keep your BIG FAT NOSE OUT OF THE GUTTER WHEN IT COMES TO POLITICS! YOU REMOVE AMERICAN MADE MY PILLOW FROM YOUR SITE, YOU JUST SEALED YOUR OWN DAMN FATE!! GOODBYE, GOOD RIDDENS, AND FAKE OFF!!!!!!