HSN, Inc.Reviews of hsn.com

If you attempt to place an order and for whatever reason it does not process!” Customer service claims my address was wrong! It won’t go through. DO NOT ATTEMPT IT TWICE END THE CALL AND CANCEL THE ORDER GET IT FROM SOMEWHERE ELSE! I was literally charged 9x’s on one card and 2x’s on another card! All the while 3 representatives claimed none of my cards were working!! OVER 1000 bucks! For one laptop! 9 different times! I spoke with 2 supervisors! I have to wait 72 hours to get my funds back because it’s in pending mode! One woman confirmed they were having issues and read an email while I was on the phone! Trust and believe HSN IS Is scamming us! It’s a SCAMMMMM! I found them on OFFER UP! GO FIGURED! For 72 hours IM DEAD BROKE!

I was trying to order the fairy lights set of three also the set of 2 rose gold luminare flameless candles and the kindle oversized pop up illuminated characters after she could not find my account she got frustrated and I advised her that I have been ordering for years so I don't understand why she couldn't find my account. I asked to speak with another representative and I got hung up on and was not able to purchase anything. My family and I always purchase HSN products and have been fans but I will not be spending my money until customer service resolves this issue 3 phone calls later and no resolution....

Terrible! Bought a too faced eyeshadow pallet that came with full size lip gloss on promo. ordered over the phone and I questioned why the full size wasn’t showing up on order. She said that it would automatically attach and I will receive with the rest. She said to give them a call back if I don’t receive gloss. When it came it was not with it. Spoke to Liz supervisor and she said there is nothing she can do.

I have been shopping from HSN FOR OVER 20 years and what they did was terrible. I closed my account because Of the pandemic I thought I had my account paid in full . I got a letter from a lawyer saying I owed them $145.00 if I didn’t Pay it that action would be taken I hurried and call the lawyer & payed it. HSN never sent me a letter, bill, or emailed me about the money owed. They had my phone number even and didn’t contact me at all. They also had my address because they had the lawyer to send me a letter about the money I owed. Never did I think they would do this kind of business to a good customer.

Purchased a "today's special value" that never arrived. Customer service tells me it's on "back order" and doesn't know when I might ever receive it. I was never notified by the company and had to chase them down. Yet they keep sending me emails to buy more stuff! Never again!

Placed an order 4 days ago , was due to be delivered today . I got an email from HSN that they have issued an refund , why ? I called and they stated that UPS wasn’t able to deliver . I called UPS , they stated the items was never shipped , never scanned into their system . I called HSN again and they said they don’t know , they have no more information for me but that I should be getting a refund in 72 hours . I said I don’t want a refund , can I just re order , they said “nope it’s sold out” f@&cking great ! She was so rude !

I placed an order on their site and had different billing and shipping addresses. Once I hit place order, the confirmation page showed that the shipping and billing addresses were the same. Clearly there's some glitch in their site that messed something up. & Yes, I'm 100% the addresses were correct before I hit 'Place Order'. So I talked to customer service right away to try and change the shipping address but they said no, we can't change it, you have to cancel it. But I used a coupon that's only valid for your first order, & they offered absolutely nothing helpful. Just cancel it. So I guess I'm just SOL. Gee thanks HSN. Luckily I will be able to get my items eventually..... but still annoying that it won't be shipped to the correct place and it's their website's fault.

My fiance bought me a grill for Father's Day. She thought it would work with natural gas but it doesn't. They wouldn't take it back because it was a coupe weeks over 30 days. The box was never even opened! She spent a fortune with HSN, but no more...truly disgaceful service and no way to treat a good customer!