HSN, Inc.Reviews of hsn.com

HSN has the worst RETURN POLICY. They make it so difficult and then they continue to take the flex payments out until they have completely processed the return. DO NOT SHOP AT HSN THEY ARE TERRIBLE. USE QVC OR AMAZON.

STAY AWAY AND SAVE YOUR MONEY!!! I have purchased everything from clothing to pots and pans. The hosts are VERY misleading, totally dishonest about the quality. The pots and pans I just purchased THANK GOD I read all of the instructions first because, though demonstrated as ergonomically designed, and great on stove and in oven, the instructions said to wear an oven glove AT ALL TIMES, NOT ONCE MENTIONED in the demonstration...quite the contrary. What would they have done OR have they done for anyone that has burned themselves??? PLUS made in China, what happened to the USA??? I have found them to be a very dishonest company to deal with SO please beware of anything and EVERYTHING you might think about purchasing!

I am a new customer as I purchased my first thing from HSN about 2 months ago which was a swimming pool. I received the pool with several missing pieces the heating panel was not there but I made mistake put the pool up not realizing that the parts connecting the pump and return were missing. I had already began filling the pool when realizing this. I spoke to a supervisor who said they would rush the part I waited well over 2 weeks no parts while my 5 yr old autistic son waited to use the pool. Also realized the sand pump they said it came with was not a sand pump but a cheap water pump. Anyway I am STILL WAITING FOR THE POOL TO BE PICKED UP WHILE I WAS TOLD WOULD BE 3-5 days been weeks and this pool still sits by my door. On side note the solar heater never ever came nor the parts that the supervisor (Jason) told me would be rushed. They gave me a gift card because of all the trouble which did not compensate my water use or all the other things bought for this junk pool. Anyway I decided to use the gift card towards a NEW IPHONE FOR MY SON. The phone came USED FITHY DIRTY IN SOME ANDROID BOX AND SOME JUNK CHARGER. I Do not know what kind of scams they are pulling selling used stuff as new. I am reporting to BBB for sure

I have been a customer over twenty years. All of my easy pay accounts paid up from Xmas. Paid everything I owe and when I tried to place an order I was told that account my husband had who is now deceased was owed 66$ from 10 years ago so my a. Lunt was blocked. I do not have records from ten years ago However if HSN does not value me as a customer and closes to lose my business over 66! Then that is their decision. My husband may or may not have owed HSN but I have never recieved a bill against my account. This seems really foolish to me. Just think it is good to know what customer service does after 10 years. This means that any number of years from now HSN could say I did not pay an easy pay payment. I did think that HSN was a more professional company

HSN is absolutely horrible. When wanting flex pay they run your card for funds, then deny you. Said my credit score was to low. It's a 660. Why run your card and take funds out of your account if you're not going to get approved...Trash Company! Never Again!!!

Bad experience buying tv to HSN

Terrible return policy. I received a light-up ceramic tree that was DOA (Dead On Arrival). While advertised as new but on sale, it appeared to be a return by a previous customer because there were also cut marks on the box made by the previous customer with a matte knife when they opened it up. It looked re-packed and it smelled of perfume. I don't mind getting a new item that might have been a customer return AS LONG AS IT WORKS. But to pay as much as I have for shipping because of my location and then get a defective DOA item is very disheartening. To add insult to the injury, I have to pay to ship this defective item back and will end up only with a partial refund. I don't think I'll be shopping on HSN anytime soon. It's great--as long as you don't have to return a defective, nonworking item.

Was giving a Samsung Galaxy Note 20 Ultra 5g cell for my college graduation and found out it was only a phone that could hook oup to a 2-3g network and they charge my sister over $1395 for this now unless phone thanks HSN.