Susan
I've been tuned into HSN now for…
I've been tuned into HSN now for several months. I was enjoying it, but a little bothered with their aggressive selling platform. I bought a few things and have been satisfied. One night I liked a Marla Wynne sweater. I had just downloaded the HSN app a few days prior. Went to purchase the sweater, but something happened on the app, and i thought it did not go through, so I did it again and it went through. Next day I see that both charges went through and I called to cancel one. Told I would have had to cancel the same day as purchase. The gal i spoke to said she would deduct the $3.50 shipping and she gave me the Conf number of the sweater which i would be returning. So a few days later the sweaters arrive. I take the slip out of the package that is for returns, get the sweater that has the correct confirmation number, and take it to the post office. I was not asked for any money and I was given a receipt, which, MY BAD, I lost. I have called twice and actually told the same thing, that the package did not make it back, I should have paid for the shipping (it was scanned and no one asked me for money) so HSN could not prove that i was not LYING. They said they could have sent the wrong label (this is my fault??). I should contact the post office because it's probably in a bend with no postage and no return address). Wasnt the package addressed to HSN?? So as of now, 3 weeks or so - I am out the money which was more than I usually spend $63.49 for one sweater.