HSN, Inc.Reviews of hsn.com

I placed an order for some luggage. The color that I wanted, I was told was SOLD out. usually sold out means that there are no more and they have been SOLD. however, checking my account the very next morning I find the color that I truly wanted was not sold out, so when I called to ask if I can modify my order I was told NO… my order has not shipped yet and until this very moment almost 24 hours it still has not shipped so why is it that I am not able to modify my order if it hasn’t left the facility. she claimed that the items were probably in other guests carts making it unavailable. To my beliefs the definition of UNAVAILABLE does not mean SOLD. I was told I can refund the item, and repurchase so now I am either stuck with a color that I’m not really happy with or forced to refund once it arrives in seven days and buy it again now having to pay shipping and handling and that’s even if it will be available next week I think to satisfy customers there should be at least a 12 hour window to make any modifications

I purchased 3 items at the same time and was given 3 separate order numbers. I started return process for 2 items the same day I received items, using HSN USPS return label. Tracking showed they received return on 29 March. On 10 APR I had to call to inquire about refund. Service rep quickly identified package was received by warehouse but refund never issued. She processed both refunds for me quickly. Seems you have to call them to get the refund issued and can't assume they will automatically issue refund when they receive your return package. I won't be buying anything from them again.

I ordered a Tommie Copper bra from them. When I finally got HSN on the phone the representative said you have to call them. I said that doesn't make sense? You sold me the product. Thankfully, Tommie Copper's CS responded. We can't do that you purchased it from HSN. What is frustrating is I just wanted an exchange. HSN's sizing chart was off. I will NEVER purchase from them again. Frustrated I got ripped off.

Great products if you call in and order-worst website ever!

Ordered the women making history qtr series. HSN for some reason skipped the 2023 Edith Kanaka’ole and Jovita Ldar qtr. Now the collection series is not complete, they did the same thing on the Native American series couple of years ago. HSN states as a member of Autoship Program you are guaranteed to receive the entire 20 coin series, better of shopping on E Bay. Thanks HSN.

Tried to sign up to use their $40 discount on my first purchase. I filled out the app. and completed my order but never got my discount! l called customer service and they said my credit app was disapproved and right then cancelled my order and hung up on me. I have a 826 credit score. I just reported this scam to the BBB. My next email gos to the PA Attorneys General, then my congress person. I don't Like being scamed. Lets GO!

I agree to sign up as a new customer in exchange for receiving text messages and emails. In exchange for this agreement I am provided with a 15% discount, then when you try and use it they say sorry can't use the discount code, what a scam. Nothing more than bait and switch. DO NOT ORDER FROM HSN!

Around 8pm on Tues 1/16, I attempted to order item #859-971 on the HSN website that was being featured as "today's special" of $44.98 (NOTE: I remember the hosts were wearing black outfits. Guess that was the "color of the day"?) Because I didn't know the correct size of the item for me, I left it in my cart and went back to it the next day (12:00 noon Wed 1/17) with the intention of completing my purchase. No problem, right? WRONG! I got distracted then and by the time I was able to log into my HSN account again, it was 11:30pm Wed evening (1/17). What I VERY DISTINCTLY REMEMBERED at that time was that the price of the item was STILL showing the "today's special" price of $44.98 (regularly $99.98) every time I went to the website's main page and typed in the item number. By then, it was almost 24 hrs. AFTER the item had been featured as "today's special" and shown front and center on the website's main page. What I ALSO very distinctly remember at that time was that at the top of the item's page there was a "sale price timer clock" counting down the number of hours before the sale ended. This would indicate that as of 11:45pm on Wed 1/17, the item could still be purchased at the SALE PRICE (I captured a screen shot of this price with a time stamp of 12:25am Thurs 1/18). FINALLY, at 12:40am Thurs 1/18 I was set to place my order and when I tried to do so, the system kept reverting to the non-sale price of $99.98 when I was in check out mode. However, the item was STILL listed with the sale price when I searched for the item from the main page and got to the item's page. I called HSN's Customer Service line, explained this situation and the woman said (and I quote) "I'm surprised this happened because the sale price for that item ended on TUES the 16th)". I then asked to speak to someone who could better explain the error, but was told by the CSR that there was no one I could speak to, no place to send the screen shot of my attempted order with time/date stamp, and nothing she could do because it was "above her pay grade". WOW!!! Extremely unprofessional and disappointing! QVC, here I come!!! :-) P.S. Here's the Youtube video of the exact show I watched Tues evening with proof (in the title) that the show aired early morning on Wed AND the sale price was still available then. It's titled "Radiance by Absolute Jewelry 01.17.2024 - 02 am"