HSN, Inc.Reviews of hsn.com

Saturday, I ordered a pair of earrings from hsn. I had enough funds on my card. The representative I tried to order from asked me if I also wanted to order the matching necklace. She act like she didn’t know what she was doing. She said the earrings went through but not the necklace. Then she canceled both orders. She kept messing with my Visa card. Finally, she said I could not order anything. Was very negative. Then I called two other representatives who said I could not order anything, too. My earrings went through but were soon canceled. Called today about what went wrong. Instead was greeted with just rudeness. Very rude customer service and they have just lost a customer. I don’t want absolutely nothing to do them. I have been buying from them for 20+years. I don’t recommend anyone to buy from them. You will only be met with disappointment.

I have shopped with HSN for years with zero issues until now. HSN hasn’t reported to Rakuten in five weeks two transactions that totaled over three hundred dollars. Very disappointed with a company that I trusted. It is not about the money but the principal of the matter. If HSN does not want to participate in the give back program for shoppers then don’t do it. Don’t just go silent after customers have shopped.

I have been a member of hsn for yrs I am now 82 yrs old I pay my bill every month and now I am blocked. Why when I pay my bill every month plus a customer for yrs since I was in my thirty I keep paying but can't order horrible co

Terrible product. Geek Aire fan is supposed to be rechargable, well mine only works when plugged in. No help, terrible customer service! I will not purchase from hsn again.

I just got a letter from HSN and apparently they have raised the annual APR to 34.99 that they did in July but I just got the letter called in to basically pay off everything because I definitely am not paying 34.9% nine centAPR and they could not give me the total so I can pay it off. They said all well we might charge you interest next month for this month. It’s just absolutely ridiculous. I do not recommend this card everything is hidden in your flex pay .Please do not do it you’ll end up paying double or triple.

I was a long time customer and purchased a great many items and spent a lot of money with them. Poor customer service now. Spoke with them about this regarding their representatives and I was really nice about this matter. Went to purchase an item and they blocked me. I guess as long as brick and mortar stores still exist I will purchase from them. Let's hope so.

Ordered roomba. Got email it shipped. After 1+ week, check for delivery date, it didn’t ship. Said UPS did not get package. Contact HSN. They said lost in shipping which impossible, didn’t ship and no tracking number. They then gave me refund because didn’t have replacement. HSN should have contacted me that they didn’t ship item (probably because they oversold even though I ordered early in day). It shouldn’t be the responsibility of the customer to let HSN know they didn’t ship an order and customer needs refund. They also shouldn’t send email shipped when it clearly didn’t. Everything electronic, not hard for them to know an order didn’t ship and needs refund and explanation (apology) to customer why they didn’t get order.

I purchased a smart watch that was supposed to cost 29 but cost with tax and shipping 46. Also an extra band was supposed to be included and when I Mentioned this to their customer service person she said I must've purchased the wrong one and stated an extra band didn't come with mine. FIRST AND LAST TIME I WILL PURCHASE FROM THEM.