HSN, Inc.Reviews of hsn.com

I received a gift from a friend who bought a Pilates exercise machine. We received the package but being that both myself and my wife are in our seventies and thus we could not use this equipment as it is flat on the floor and it was awkward to use. I boxed it back up and informed our friend that she needed to send it back. Now we always use Amazon and have never had a problem with returns.HSN is telling her that unless the equipment is damaged she has to pay for shipping to return it. The weight is 45lbs and will cost her at least 60.00 dollars or more. She has called numerous times and always was told she had to pay to ship it back. I myself have never used HSN and after this I never will and will let my friends and family know stay away from this company if you look at the reviews they are terrible.

I bought an iced coffee/iced tea maker as a gift for Christmas. It turned out to not be what I expected because I thought it would also be able to make hot drinks easily. I found a more suitable replacement at Big Lots and gave that one as the gift. I contacted customer service to ask how to make a return. HSN makes it sound easy on their website. In reality, it’s such a hassle to return something. There was no shipping label provided. The customer service rep told me I would have to create my own label and that I should get insurance when I ship it back. This means I’m expected to pay for shipping and insurance to send it back. I also had to ask for a mailing slip to put in the box; it should be provided automatically when you request a return so they know who sent back the product. It just seemed so sketchy and like too much of a hassle so now I’m stuck with the product.

The package was shipped to the wrong city, and customer service told me to wait for the package even though it was shipped to the incorrect address. No confirmation for a refund could be provided, according to the representative.

Wasn't able to buy a gift for my mom because of her account. Her account is in good standing. Very rude customer service representatives. Also their 15% discounts don't work online.

sent my order to a wrong address and would not make it right. they said it shipped it to the address which was not mine and charged me 900 dollars and would not make it right. I will never do business with them again. very unfortunate.

I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily.

Don't ever leave your email. There is no way to unsubscribe from their tons of marketing emails.

I cancelled my order within 5 min and I still haven’t been refunded