HSN, Inc.Reviews of hsn.com

Returned a defective steam mop with their prepaid label that took me 3 months and 20 plus calls to get. Took to UPS dropped off got a $40.00 credit for 1st payment and taxes looked at my credit card 2 months later still billing monthly payments? Called customer service terrible service said don’t show they received? I saw I got credit for 1st billing through receipt away. I asked if you didn’t receive why was credit issued said for my trouble refused to stop billing. Have 2 steam mop paid for 2 horrible company customer service is the worse.

They are deceitful also in their statements they send you. It will say your balance is .... You pay that amount then next month they find time to send you a past due, but not that it will be coming due, so you're not past due. And since you paid the balance on your last statement you believe you paid your balance in full. However they don't manage to put on there there will be another balance due the next month due. So they charge you late fee after late fee just like they won't give you credit that's how they make their money!

Returned item for credit. Seems that only part was credited. Was not informed of this either by mail or text. Then received a bill for over 140 dollars. From small amount to 140.00 amount. I tried speaking to them on this, while operators were nice enough, when I asked to speak to manager, she was SO rude. Explaining my case, she just didn't care, just about the monies. Never having this type of treatment from HSN before I was very surprised. So, getting upset, I said I was not going to pay. After calming down, I am going to pay though still feel I was wronged. My account is, will be closed. Never ever again shop with HSN!

HSN and QVC have gone from selling quality, high rated products to just hyping any product they can. To keep prices down and make you feel you're getting a deal they sell poor quality products. The TV hosts outright lie about products and do it smiling at you, they have become less than used car salesmen. If they sell a quality product they charge you the same or more money that you can get on the open market. Currently they should be boycotted. If not, be ready for disappointment. This review is written from experiences over time.

I wish I would've seen all these reviews before I made my purchase. I've been duped as well when it came to returns. Took almost three weeks and a call from me to get my return, and then when it came to shipping costs -- here's the kicker, it apparently cost more for them to ship it to me and then to send it back -- and they charged me more for those shipping charges. I mean, I went back and forth with this lady on a chat for a long time and she tried to tell me that it was all legitimate. I asked her if my package shipped to France before it got to me. And the fact that, as she put it, we don't charge you shipping to return it, but we do take the shipping from when we sent it to you out of your refund," how does that make any sense when I'm given the option of spending my own money to send it back? What a joke HSN. DO NOT -- I REPEAT -- DO NOT SHOP HERE. It's a scam -- 100%.

Terrible shopping experience. Never able to place order, despite 4 attempts. Each time I got: “something went wrong. Your card was declined. Review your card number and CVV number are correct”. C.C. Number was correct - NO PLACE TO REVIEW / VERIFY CVV #. WTF??? If this is causing the error, geniuses at HSN, at least give customers the opportunity to fix it!!!

It has been "2" weeks since I sent back to HSN a Return on 1/13/25. They have all kinds of excuses for not processing the return. HSN likes to sell; but they do not like to expediently process returns. Do Not Buy from HSN.

The price was OK. They were very slow to actually ship the product, 4 days. What I hate the most is that I cannot seem to unsubscribe from the barrage of emails! Have even contacted hsn help desk twice (each time they stated my email was removed) to no avail. I will NEVER order from HSN again, ever!