Houseplans.comReviews of houseplans.com

Experience is ok. Pricing no different than anywhere else and frankly all sites are overpriced. Support is very fast with phone call but markedly slower with email questions (often requires prompt). Designer time lines for incorporating changes way too long to be helpful. All plans that show basement options need to have the stair locations readily available online. Particular plan I purchased with a walkout basement option turned out to flow right to left vs front to back which would have been nice to know and is unexpected enough I never thought of asking.

I would have liked my plan to be instant, maybe

I assumed you purchase and get it same day, as it is a PDF. It’s my fault for waiting till last minute, and the staff is super friendly and helpful when you call with questions. But we are getting anxious that we haven’t received the plan yet.

It was pretty good

The cross section details were very limited and separate roof detail page would be good also

We ordered our plans, and I opened them only to find out we needed to sign up for the "Hightail" app to receive them. I signed up for the free option. Hoping we don't have to upgrade to the "Hightail" app and pay more to access our plans. But now, we are waiting for a code from houseplans.com to access our files ...and I'm still waiting! It was easy to order the plans and send "our money," but not so much to access them! Also, we ordered the building materials list, which is said to come at a "later date." What does that mean after the additional $400.00 plus dollars we added to our plan order? I wouldn't say I like to go negative, but houseplans.com hasn't made this process easy. This situation saddens me because I've directed so many people to this site for various plans.

Everything was great until realizing the plans do not get adjusted for your local build standards and if you select a foundation type other than default, you are going to get default plans that still show the original foundation type (and wont match the foundation spec sheet). Make sure you check with a sales agent whether a plan you are buying is tailored for your area or which region it was designed for, otherwise you may need the CAD files to adapt the design at additional cost anyway.

Should probably called and gone over some of the plans with someone. Things missing and for the price shouldn’t be.