HouseJetReviews of housejet.com

FACTUAL BACKGROUND – MERCHANT CONDUCT On September 3, 2025, HouseJet.com explicitly agreed “in writing” to issue a full refund of $4,500 after acknowledging it could not perform the promised services. The merchant’s written communication confirmed: • The platform was being used “in a way that is off-brand” • HouseJet.com was “happy to honor my request for a refund” • Territories would be freed based on the refund being issued • The refund would eliminate the need for filings with the Attorney General, CFPB, BBB, or fraud claims • A refund turnaround of 5–7 business days was promised To Date No Refund Has Been Issued. Despite this written admission, HouseJet later submitted a rebuttal to VISA Corporation on or about October 2025, asserting that the charge was valid — directly contradicting its prior written agreement and admissions of non-performance. LEGAL AND REGULATORY VIOLATIONS IMPLICATED 1. Fair Credit Billing Act (FCBA), 15 U.S.C. § 1666 • Submitting misleading or contradictory information during an active billing dispute after admitting non-performance constitutes a violation of FCBA requirements for truthful dispute handling. • The FCBA requires creditors to conduct a reasonable investigation and correct billing errors when a merchant acknowledges non-performance. • The merchant admitted non-performance and agreed to refund the charge This constitutes a potential violation of the FCBA’s dispute-resolution requirements. 2. Truth in Lending Act (TILA) – Regulation Z • Regulation Z requires issuers to properly investigate disputes and provide accurate explanations of their determinations. • The merchant failed to honor a written agreement to correct a billing error and submission of deceptive information during dispute resolution violates Regulation Z. These failures may constitute violations of Regulation Z. 3. Unfair or Deceptive Acts or Practices (UDAP) – FTC Act, 15 U.S.C. § 45 Housejet’s (the merchant) conduct constitutes unfair and deceptive practices by: • Promising a refund in writing • Using that promise to deter regulatory filings • Failing to issue the refund while asserting to VISA that the charge was valid This constitutes unfair and deceptive business conduct. 4. Bad-Faith Interference with the VISA Dispute Process VISA rules require issuers to evaluate disputes fairly and prohibit merchants from submitting misleading or contradictory evidence. • The merchant submitted a rebuttal inconsistent with its written refund agreement • Contradictory representations undermine the integrity of the card-network dispute system. 5. Professional Ethics Violations – National Association of Realtors (NAR) The Founder and CEO of HouseJet.com is a licensed Realtor. Conduct involving misrepresentation, lack of good faith, dishonesty, and deceptive business practices may violate the NAR Code of Ethic, including duties of honesty and integrity in business dealings. UPDATED 01/30/2026: HOUSEJET has made absolutely no attempt to issue a refund as promised, nor have they actively made any attempt to rectify the situation. I will continue to actively pursue my complaint to the highest level, including legal action if need be in order to once and for all resolve this matter and obtain a full refund as the company originally promised.

I’d give 0 stars if possible. BEWARE agents looking for a lead generation system. I had a conversation over the phone (recorded) where I was sold on a money back guarantee within 12 months so I paid them over the phone. I gave it a shot for several months and didn’t receive any leads. It wasn’t until I complained that all of the sudden 2 leads came in that nobody would answer when contacting (I’d assume they’re fake but who knows). I spoke with them directly and told them I’d rather part ways and would like my money back per what I was told over the phone. It wasn’t until then I was told they would only refund my money after 12 months (document they claim was later signed after my call that they are unable to provide). I’ve begun the dispute process in which they are providing partial documentation and falsified documents to my credit card company. I will be reporting them to the BBB, FTC, and potentially filing a police report if necessary.

They claim they screen leads but they DO NOT! What a waste of time and money!

As a realtor, I know that lead gen is never perfect, so I came into this with a positive attitude and did everything HouseJet asked. I even uploaded my own professional photos to make their marketing pop. But I can't ignore the results: I paid nearly $2,500 for a list of names that were useless. Out of the handful of leads I got, only the initial three even picked up the phone and treated me like a cold-caller. The rest? Completely unresponsive. To make matters worse, when I did my own research on a lead named Ronnie using a realtor lookup tool, I found out they were likely deceased. It's incredibly frustrating to spend your day trying to call people who aren't even here to answer. What really hurts is that HouseJet’s own support team admitted the system wasn't working. I have emails from their agents saying my account 'hadn't generated any leads' and the marketing wasn't getting real interaction. Yet, when I asked for my money back, they hid behind a '12-month CRM rule.' They basically expect me to spend a full year of my life calling non-existent or deceased leads just to qualify for a refund. They even promised in their high-pressure sales call that they would qualify each lead, but, in the CRM, they clearly had reached out multiple times and never received a reply, still, they gave me the lead as if to say "We couldn't reach them, but here's a lead, reach them or you can't get a refund."

It was a total SCAM. I just submitted my request for the refund of my start up fee and they denied it. In the beginning, after I had paid the start up and set everything up, I found out they don't partner with my MLS so a lot of their features I wasn't even able to use and was told to bad so sad when I brought it to their attention. I had leads from states outside of my real estate license. I didn't have a single lead that responded my any of my calls or emails or their calls. For the entire year I only had 3 appointments made by their AI system and everyone of those appointments was a no show.

They didn't send me any leads for 6 months...they found a person that closed on a property that their name matched a lead sent to me...I looked the person up, if they would have looked up that closing, they wanted me to pay them for, they would have seen I wasn't their agent. I also don't know if it is the same person or someone with the same name. The phone numbers don't match.

I paid 3k and got 1 lead!!! I got my first lead and called it right away but the system said I did not complete the setup process so I never received another lead… EVER! I called and emailed the company but it was not corrected. There was an issue with setting something up. I was charged an additional $89 a month also, for what I don’t even know. I had hoped this company would be different then all the others, but for me, it was not. What a waste of my money! Very disappointed and would not recommend this company at all!

Housejet continues to bill me $1,750 without providing any leads. In over 4 months they have sent me 6 leads that are all nonworking numbers