Mirtha Q.
This is my second time dealing with…
This is my second time dealing with House Jet. The first time, I arranged for a phone call. The phone call was on time, but the caller was someone who was not assigned to me. The phone call didn't go well, and he abruptly hung up on me because I didn't meet their expectations. I think it was very rude to disconnect me like that. The second time, which happened recently, I arranged for another phone interview. I received the call on time, but there was a person who didn't identify himself. I could hear him laughing and talking with others in the background even though I was saying hello repeatedly. He didn't answer, suddenly hung up on me, and never called me back. I don't know what kind of business you're running, but it's not efficient or client-friendly.
Response from HouseJetOct 24, 2024
We apologize for your experience, and we appreciate your feedback. We are deeply sorry for the negative interactions you've had with our team during your phone calls. This is not the standard of service we strive for, and it’s disheartening to hear about the lack of professionalism you encountered. Every client is important to us, and we understand how frustrating it must have been to have these calls end so abruptly without proper communication. We take this kind of feedback seriously and will be investigating the issue to ensure this doesn't happen again. We value your time, and we’d love to make it right by arranging a call with a senior team member at your earliest convenience. Thank you again for sharing your experience, as it helps us improve our service.



