Derek J.
Poor lead quality, lack of accountability
After spending, $2,497 on the initial set up fee last year, the business guaranteed me that I would receive, quality motivated buyer/seller leads that were vetted by their staff. I was unsatisfied by the leads I received, as a majority of them would not even answer my call. They had staff members also try to call and could not receive a response. I satisfied the 3 conditions laid out on their refund policy addendum (see below) and was with Housejet the full 12 months. When I requested my refund in August of this year, they said it needed to be sent over to a review board and I'd receive a response within 30 days. On October 4th, I received a response saying they would not refund me the money. I completed every course in their academy, provided an MLS transaction list showing I did not close a deal with any of their customers they sent to me (signed off by my employing brokerage manager), and never disputed my credit card company for this charge during that 12-month period. The business claims I did not implement the strategies outlined in the Academy so they refused to refund my money. I did not have an opportunity to implement any strategies presented when the majority of customers would not answer their phone. The refund addendum says nothing about a review board process. "We offer the following conditional refund policies: • 12-month refund: If, after 12 months on the system, you have not closed a transaction with us, you may request your initial fee to be refunded. This is conditional upon the following: • You attend and complete every course offered for this program, including but not limited to all Housejet University courses as well as live event courses- and implement the strategies. • You provide a complete list, direct from your MLS and signed off on by your broker, of your closed transactions during your time with us. • If the above conditions are not met or if you initiate a credit card dispute, we will be under no obligation to refund any monies to you" I did all of those things and still did not refund me the full set up fee. The leads they provide you with are clicking on Facebook ads and other marketing ads. If you think about it, these are not going to be the highest quality/motivated leads. You'd be better off putting that $2,497 elsewhere. Also, if you do feel like trying Housejet, do not wait the full 12 months as you more than likely will not receive the full refund. I'd try it out for a length of time like 30 days where your credit card company would allow the dispute and refund you your money. In the end, it is not worth the trouble and they do not stand by their product if you end up being unsatisfied.
Response from HouseJetNov 25, 2024
Hello Derek, we wanted to help clarify some things here about your review. We offer referrals that come directly from our national search portal HouseJet.com as well as social platforms. We would like to note we provided 6 appointments for you with our ISA team and verified a large portion of your leads for you. We also do not allow users to dispute charges as that would undermine the programs integrity and refund process. We are sorry your request did not go as you wanted it to but we would be happy to figure something out if you would please reach out to support during business hours.



