Total crap not one decent lead they promise to give you back your initial investment but then don't back that up that promise. !! DO NOT WASTE YOUR MONEY !!!!!!
Response from HouseJetMay 19, 2025
We’re sorry to hear about your dissatisfaction and take your feedback seriously. While we understand your concerns, it's important to note that 48 of your leads were verified and 9 appointments were set through our system for you by our ISA team and LISA AI.
Our refund policy is based on consistent engagement and activity. Unfortunately, there were extended periods of inactivity on your account, which impacted eligibility.
We’re always here to clarify expectations and provide support moving forward.
BL
Brenda L.
Terrible Experience with this…
Terrible Terrible Experience with this Company!!!! I have tried for over a year to cancel this program and This Company has continued to take a monthly fee from me. I have made numerous phone calls to different people and sent many emails to different individuals in the company with no help at all. DO NOT DEAL WITH THESE PEOPLE
Response from HouseJetMay 19, 2025
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Your membership has been fully canceled. Please allow a few business days for the refund to reflect on your account. A confirmation has been emailed to you for your records.
We apologize for the inconvenience and are here if you need further assistance.
CH
Cindy H.
NO MONEY BACK GUARANTEE AND UNVERIFIED LEADS
I went in with good faith and believed that if I was unable to close a lead, they would refund my money as guaranteed to me. They did not send any (not 1) verified lead. I work with another well known referral services and have had numerous closings. Not 1 from this company. I did their training, followed their scripts, and not 1 closing. I requested a refund and was denied stating "I only had 12 months to request it". So lied to about that. I was never given a time frame that it had to be requested. I have the contract to PROVE it doesn't state it has to be requested in 12 months. BEWARE OF THIS COMPANY!!
Response from HouseJetMay 19, 2025
We’re truly sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and strive to continuously improve.
To clarify, HouseJet does verify leads and set appointments on behalf of our agents. Our system is built not only to provide opportunity but also to support agents through training, scripts, and tools that have led many to successful closings, even in challenging markets.
Regarding the refund request: We want to be transparent, there is no stated 12-month deadline for requesting a performance review in our contract. We’re unsure where that misunderstanding came from, but we’re happy to review your agreement with you and clear up any confusion.
We also show active use of the platform for only 6 of the 12 months, which can affect outcomes. Our model is most effective when the system is used consistently, and our team is always available to support agents through that process.
We encourage you to reach out to us directly so we can take another look at your account activity and continue this conversation constructively.
JM
Jorge M.
I was extremely dissatisfied
I was extremely dissatisfied. They told me one thing on the phone, my app would stop working, leads would stop coming in and when it came time to refund the program, they declined me. Do not sign up. Do not sign up. Do not sign up! Multiple times on the phone they told me after 12 months I just had to call in and request a refund. It’s a fraud. They sucker you and then don’t refund you. I see the review has already been read 149 times. If I can save anyone from losing money, it was worth the review. How do you stand by your product with zero sales and don’t refund a penny. Mind blowing. Horrible customer service service. Stay away! I hope people keep reading this.
Response from HouseJetApr 30, 2025
Hi Jorge,
We’re sorry to hear that you were dissatisfied with your experience. We take feedback seriously and aim to be as transparent as possible about what our program includes. After reviewing your account, we show that nearly 70% of the leads were verified by both our ISA team and AI systems, with over 100 referrals sent your way and 6 appointments set during your time with us.
If you feel there were any technical issues or misunderstandings about our process, we’d welcome the opportunity to walk through those details with you directly. Please reach out to our support team so we can take a closer look and assist further.
EC
Eve C.
DON'T WASTE YOUR MONEY
DON'T WASTE YOUR MONEY. The leads were horrible. They were not vetted as promised in the sales pitch. I even had leads that were homeless and unemployed. don't waste your time and money. They will NOT reimburse you as promised. Full of lies.
Response from HouseJetMay 19, 2025
We're sorry to hear you're disappointed with your experience. Our goal is always to support agents in growing their business with verified leads, set appointments, and a system that works when fully utilized.
To clarify your account activity:
You were active for 8 of the 12 months.
63 out of 157 leads were verified by our LISA or ISA team.
From those verified leads, 14 appointments were set on your behalf.
While we understand that not every lead may be a perfect fit, this is a numbers game, and many agents have successfully closed deals using the exact same system and resources.
Additionally, you still qualify for a refund upon the closing of a HouseJet-referred lead. Our refund offer is performance-based and remains available, not withheld.
We truly want you to succeed, and we’d welcome a conversation to explore how we can help get you over the finish line.
LC
Lexi C.
None of the 19 leads I received were…
None of the 19 leads I received were real home buyers. Some were wrong numbers. Many had no intention of buying nor selling real estate.
Response from HouseJetApr 30, 2025
Thanks for sharing your experience. We’re sorry to hear that the 19 leads you received didn’t meet your expectations. Our team works hard to verify and qualify leads through a mix of human and AI validation, but sometimes early-stage buyers are not as ready to answer the phone/emails right away.
We’d be happy to take a closer look at your campaign, re-verify the leads, and help optimize your outreach approach. Your success matters, and we’re here to support you.
SA
Santosh
Horrible Leads, Money Back Guarantee is a Joke!
The positive reviews about House Jet come from agents who have just signed up and have not experienced their horrible leads. If you read the reviews from experienced users they are overwhelmingly negative. Unfortunately, my experience places me firmly in that category.
I signed up with House Jet after being assured by their sales representative that there was a money-back guarantee if I didn’t close a deal within a year. They also claimed their team would help with outreach to supplement my efforts. With over 26 years in the real estate industry, I completed their training in less than a week. I’ve successfully closed high-value deals, including a $2.6 million transaction from a Zillow lead. As both a real estate professional and a mortgage broker, I’m fully capable of financially qualifying leads over the phone—so I felt confident moving forward.
House Jet ultimately provided 80 leads, mainly from Facebook and their own website. Unfortunately, the quality of these leads was extremely poor:
- 95% had invalid phone numbers
- 20% had incorrect email addresses
- Emails to leads with bad phone numbers received no replies
- I was only able to speak to about 1% of the leads, and none were serious or qualified buyers/sellers
Even using House Jet’s recommended scripts, the leads I reached were unmotivated or unqualified. For example:
- A woman searching on behalf of her caregiver, who had poor credit and no down payment
- A family with no credit history, unstable income, and no savings
- A man recently out of bankruptcy, hoping his daughter would buy a home for him
- A retired couple who lost interest after learning their current home's value
- Several individuals already under contract with other agents, just casually browsing
Despite following House Jet’s system exactly, I didn’t close a single deal. Their claim that only a few calls per lead were needed was inaccurate—it typically took nine or more attempts to make contact. Lead flow also stopped entirely at times, requiring me to reach out to support just to get things moving again.
After nearly three decades in this business, I can confidently say House Jet has been the most disappointing lead provider I’ve encountered. The lead quality was extremely poor, the support inconsistent, and the money-back guarantee was not honored. I would strongly caution other professionals to think twice before investing in this service.
Response from HouseJetApr 25, 2025
Hello Santosh,
We appreciate your feedback, but we want to clarify a few points regarding your experience. Our ISA team verified many of the phone numbers provided and even set appointments for you. Over the course of your partnership, we delivered more than 80 referrals.
We do honor our money-back guarantee for agents who actively work the program for the full 12 months. As with any online lead generation system, not all leads are ready to buy immediately, which is why our ISA team, platform tools, and follow-up strategies are designed to help nurture them until they are.
Additionally, lead flow is tied to our Accountability Program—if referrals are not actively worked, new ones will not continue to be delivered. If you have any concerns, we encourage you to reach out to our support team, who are happy to assist 5 days a week. We also kindly ask that you update any inaccuracies in your review.
TH
THEA
There should be a zero star option
UPDATE - reply to Housejet’s response. I had one appointment set and he is the only person I actually spoke to, other than calling and them saying they didn’t understand why I was calling them, but not because I didn’t call or follow up. The one person they set appt with had a brother who was a realtor. He said he would likely use his brother once he found a home. All I can say is stear clear. I stopped getting leads, then over half of my leads disappeared, then just nothing. Every lead in my portal either had a bogus name, number or email, or they weren’t looking for a home or trying to sell one and had no idea where I got their info. Just not quality leads!
There should be a zero star option. I threw away $4k by believing they’re too good to be true promises. I received 52 leads, spoke to 1 person who had no idea how I got their info. After 4 or 5 mo, more than half of the 52 leads disappeared from my portal and I never got another lead. Biggest and most expensive scam to date, for me. Never again. Note: I can’t remember the exact dates, but it was last year. I’ve tried to block the whole experience from my mind because I feel like a fool, so I can’t remember exact dates.
Response from HouseJetApr 25, 2025
We’re truly sorry to hear about your experience—it’s never our intention for any agent to feel let down or misled. Your feedback is important, and we understand how disappointing it must be to feel like your investment didn’t deliver what was promised.
After looking into your account, we found several appointments set for you by our ISA team, We also saw that your marketing is inactive, meaning if you do not follow up or move referrals you have already received, the system will not send you any more referrals until those are updated.
Please feel free to reach out directly to our support team if you’re open to discussing this further. We’d like the chance to make things right or at least help bring some clarity.
