Housecall ProReviews of housecallpro.com

Response from Housecall ProApr 20, 2026

Hello there, thank you for letting us know. We apologize for the frequency of these calls. It appears we still had your information on file from a free trial back in 2022. I have officially added your contact information to our Internal Do Not Call (DNC) list, so you should not receive any further outreach from us. If you have any additional questions or if the calls persist, please reach out to us directly at [email protected]. Have a great day!

Response from Housecall ProApr 30, 2026

Hi Aiken, Thank you for your honest feedback. I’m genuinely sorry for the communication gap you experienced after your demo; that certainly isn’t the impression we want to leave, especially when you saw potential value in our platform. Regarding the $50 Amazon gift card, our records show it was sent out on the 24th of this month. I’m very happy to see that you have since received and opened it! I also wanted to clarify the silence you encountered—it looks like your follow-up reached an automated inbox that isn't monitored regularly, which is why your request for information seemed to go unanswered. We definitely aren't "ghosting" you. We completely understand being locked into a three-year contract. We've noted your interest and will be here whenever you're ready to revisit the conversation down the road. Enjoy the gift card, and we wish your business the best in the meantime. :)

Response from Housecall ProApr 8, 2026

Hi Justin, we've requested your information twice to add you to the DNC list a couple of times. We're reaching out to make sure Pros have the specialized expertise and support they need to scale their business with our all-in-one solution. To stop future outreach, please email your name and number to [email protected]. Thank you, have a great day! :)

Response from Housecall ProApr 9, 2026

Hi Kathryn, Thanks for sharing your feedback about your experience with payment processing. We understand how frustrating disputes can be. Housecall Pro partners with Stripe to ensure secure transactions, but payment disputes are ultimately governed by global banking regulations. When a customer initiates a dispute, the funds are automatically held by the bank, and we don't have the authority to bypass their protocols. After reviewing your account, we confirmed that the bank ruled in the customer’s favor because no supporting evidence was submitted. Our records show that a notification was sent on January 5th regarding the January 25th deadline to submit that evidence. Because the bank did not receive documentation to contest the claims by that date, they automatically ruled in favor of the cardholder. We know this isn't the outcome you were hoping for. While our platform provides the tools and instructions needed to contest these claims, the dispute process is governed by the issuing bank’s strict timelines and evidence submission requirements. We understand you mentioned concerns about our Customer Support team and timing, and we’d love to connect with you about that. Please reach out to us at [email protected] so we can gather more feedback about your experience. Have a wonderful day!

Response from Housecall ProApr 8, 2026

Hi Nick, Thank you for sharing your feedback with us. We truly appreciate your patience while we worked to get this sorted out. I’m sorry for the frustration caused by the delay and the initial lack of communication. We aim to be respectful of our prospects' time—both during the demo and in our follow-up promises—and it’s clear we missed the mark here. Your experience doesn't reflect the level of service we strive to provide. Following our conversation earlier, I’m glad we were able to connect and confirm that you have now received the email to claim your gift card. Thank you again for giving us the opportunity to make this right. We value your time and the chance to show you what our platform can do.

Response from Housecall ProMar 13, 2026

Hi Andy, Thank you for sharing your concerns. I want to provide some clarity on the payment processes you've experienced: 1. Requests for ID and Private Data- These requests are a standard requirement from our merchant processor, Stripe. Stripe performs merchant reviews and may request additional documentation or ID verification to comply with federal "Know Your Customer" (KYC) and anti-money laundering regulations. This is common across most professional payment processors, not just Housecall Pro. 2. Automatic Refunds Without Consent- If a transaction is flagged and the necessary verification is not provided, the processor will not approve the funds. We are required to comply with Stripe’s internal investigation decisions. If they deny a transaction due to a lack of verification, the funds are returned to the cardholder as the transaction cannot be completed. 3. Refunds Appearing in the Pro's Name- Because the payment is processed through your Housecall Pro account, all transaction history is tied to that specific invoice. Historically, the system maintains this data—including any refunds, whether initiated by you or by the processor for security reasons—under the name of the original user associated with the invoice. This is the intended design to ensure all financial records remain cohesive and to facilitate automated notifications to the appropriate parties. It allows the system to keep your accounting balanced and your service history accurate within a single, unified ledger.  If you would like us to reach out directly or if you have any other feedback, please submit your details to [email protected].

Response from Housecall ProMar 9, 2026

Hi J, thank you for sharing your feedback, and I sincerely apologize for the frustration our cancellation process has caused you. I want to confirm that your account has been officially cancelled, and no further action or additional phone calls are required on your part. We are currently working on updating our systems to make this process much smoother and more direct for our pros in the future. We appreciate you giving us a try, and we wish you the best with your business.

Response from Housecall ProFeb 20, 2026

Hi Jacob, We’ve reviewed your account and would like to clarify the timeline. Your free trial began on September 3rd. At the end of September, you contacted us and accepted an offer for two additional months of complimentary service, which continued your subscription. There was a $25 charge in September, no charges in October or November, and billing resumed on December 3rd for the Basic plan on your account. In November, a seat change was processed as your account transitioned from trial status to an active plan. This type of update requires either a direct change made within the account or verbal confirmation with our team, as it occurred ahead of billing resuming in December. A new cancellation case was opened on February 13th, and our team attempted outreach but did not receive a response. If you believe any part of this was not clearly communicated, please reach out to us at [email protected] so we can review this further with you.