Housecall ProReviews of housecallpro.com

the only issue is it take awhile to receive my online payments like 3-5 days but other then that it’s the best it does it all i won’t use anything else.

Great interface, easy to use for both business and customer. Syncs with many different useful applications, many of which I first learned about by browsing their “app store” where you can quickly sign up, sync and start using apps like Company Cam, NiceJob, QuickBooks and many more. HCP allows you to send “on my way” and “finished” texts. They have a start button that hardly anyone uses that doesn’t send an “I’m here” text, but that would be really nice. I think I’ll vote for that. “Pro-voting” is something you can do when you want them to add a feature. You can message their chat bubble with your vote. There’s currently no publicly viewable vote tally or listing of items voted upon (I voted for it today via their Community Facebook. Speaking of the Community Facebook and Chat Bubble, I feel they have good responsiveness for both, more so for the chat bubble, usually the same day unless outside business hours. Roland, one of the owner-founders, is super active on the Community Facebook and very friendly, professional and helpful. Their moderators seem less inclined to moderate when you’re complaining about HCP. I’ve learned much from knowledgeable business owners on there, but there are quite a few trolls in the Community, so beware. My main complaint against HCP, and the reason I gave 4 stars, is because they cater mostly to HVAC, Plumber and Electrician businesses. For example, in my industry, most customers are serviced every other month. Now, HCP has a Service Plan add-on that costs $40 / mo. You can use it to automatically schedule and bill regular customers. They don’t let you test drive it, so you can’t see what the specific features are. I added it to my plan only to find I could auto-schedule reg customers 6x/yr, but I couldn’t bill at that frequency. And you have to choose an auto-billing frequency, either monthly, quarterly, bi-annually and annually). Ridiculous. Made it useless to me. The other thing is that I work in Pest Control, and they allow no way to track, so I have to do so tediously (picture me tallying on one of those calculator printers of old. Not really). I was told they’re not going to change things like these because their main customer base doesn’t vote for them…yeah, but how easy would it be to add those features? Back to what I love about it. So easy. So pretty. Save time. Syncy syncy. In all seriousness, it’s the best one I’ve found. I spent a lot of time researching features and the service quality of its competitors…Hands down, HCP is the best value and I do not think you’ll be disappointed if you give them a shot. They are the most small business- and new businesses-friendly company I’ve worked with so far.

The system overall is great. I will recommend it to anyone. However, the only form of communication daily is through e-mails to tech support. I think if a is "human" is on the other side of a phone call sometimes, most of my questions would be answered immediately. I've had issues that I had to leave undone because there is too much back on forth in emails which takes a large portion of my time.

Overall a very good platform for us! I would really like to have a search bar on more pages, really comes in handy when reconciling payments.

Great product. Just needs a few more items to streamline some processes. In my case, the service plan component needs to be more flexible or an app is needed to allow monthly payments that do not require an actual visit or appointment.

It is a wonderful program. Easy to navigate and our customers also love it as well. They are able to see when the techs are scheduled, in route, and finished with the jobs. And the best part they get a hard copy sent directly to their email.

Housecall Pro works well for our business. It is easy to navigate and manage.

It is a nice way to keep your invoicing organized and handy.