Housecall ProReviews of housecallpro.com

Horrible company. Overpriced, very deceitful on their pricing plans and how they change your pricing plans without notification. Horrible billing issues. The software seems to have a lot of technical issues also. I would definitely not use them. Edit. Here's an add-on to the response below. They also emailed me and this is what I sent them. They are not transparent or clear. Their customer service basically lies and misleads, and then they go through the scenario of different things not to let you cancel and to keep over charging by playing dumb and shifting blame. Final Notice: Immediate Subscription Cancellation, Billing Dispute, and Escalation I am writing to formally log my strong disagreement with your assessment of this situation and to address a persistent lack of transparency and operational integrity regarding your billing practices and customer support. Your support team lies, misleads and shifts blame between each other or departments as a tactic. I was explicitly told by your team I could pick the plan after the promotion. I was advised it was the $79 plan. When I caught the mistake that your company changed it to the 329. I contacted them was told they apologize and we're going to credit me & change it to the correct one. To clarify the timeline of events: • March 2026: I contacted your support team after discovering dual charges of $329. I was explicitly assured by your representative that my account would be downgraded to the lower-tier plan and that a refund would be processed. • Subsequent Months: Relying on that assurance, I expected the correction to take effect. Instead, I was charged the $329 fee again. When I contacted support a second time, the representative prioritized shifting blame by citing a message your system allegedly sent. • Systemic Software Failure: I demonstrated in real-time that your platform's messaging system is defective; notifications do not populate on mobile devices, and messages only appear if a user manually digs into the desktop interface. Rather than addressing this technical glitch, the representative disconnected the call, forcing me to restart the queue and explain the issue to a new agent. • Continued Negligence: Following that interaction, your team attempted the exact same workflow—sending critical account confirmation links through the same broken internal support chat that fails to send external notifications. Had I not manually audited the software, I would have been billed incorrectly yet again. Now, despite my explicit, verbal, and written directives to fully terminate my account, I am receiving communications stating that my cancellation is "not finalized." Please be advised of the following: 1. Account Status: Consider this email my third and final notification that my subscription is entirely canceled. Under no circumstances are you authorized to attempt further charges against my payment method. 2. Financial Dispute: Due to your system's technical failures and your team's failure to execute the downgrades promised in March, I am contacting my financial institution to initiate a formal dispute for all overcharges incurred over the last four months. I am also placing a merchant block on your company. 3. Public Advocacy: I have already documented this experience in detailed, negative reviews across Google, Trustpilot, and the Better Business Bureau. I will systematically extend these reviews to Yelp, Angie, Birdeye, Capterra, ConsumerAffairs, and all relevant social media channels, alongside advising my professional network against using your services. I expect written confirmation within 24 hours that my account has been completely purged from your billing system and that no further automated attempts will be made.

Absolute worst company to run your business out of they give you the option to do instant payments for an up charge then they hold your payments for 48 hours and ask you to send copies of your customers, drivers licenses and all types of extra information and then they still charge you the fee Sometimes they hold your money for up to a week avoid using this service at all costs if you’re accompany who needs to receive payments or deposits from customers fast

I used to love Housecall Pro years ago. It was simple, functional, and customer support actually helped solve problems. Now, basic operations feel like a full-time job. The system has become bloated, overcomplicated, and unreliable for companies that actually need to run real businesses efficiently. Client search functions are terrible, which results in duplicate customer entries constantly being created. Then comes the nightmare of merging clients — risking lost information and corrupt records. Add the QuickBooks integration into the mix, and accounting becomes a disaster. QuickBooks doesn’t magically clean up the duplicate mess HCP creates. Our books have become incredibly difficult to manage because of these system failures. And why, in 2026, can’t we generate proper customer statements showing invoices, payments, open balances, and payment history in a clean, usable format? That’s basic accounting functionality. The breaking point for us was when Housecall Pro/My Money held over $32,000 in credit card payments from one client. The client showed payment had been made, but the system didn’t reflect it properly. Where was the money? We lost the client over the confusion and lack of support. That cost us real revenue and damaged trust we had built over years. Customer support used to be accessible. You could call, talk to a knowledgeable person, and get issues resolved. Now users are pushed into endless AI prompts, tutorials, canned responses, and workarounds that waste hours trying to complete simple tasks. The support reps work very hard, very hard, and get all the negative reviews, which is a shame, because they are navigating through a system with many faults. It is obvious they are left trying to patch over problems in a system that is trying to do too much while failing at the basics. They never complain, but, being in the service industry and based on my experiences with Housecall Pro over the years I can see what is going on. The bad reviews should focus on the real problem, the system problems. This is unfair to the hardworking customer service reps who are often tasked with talking to irate clients who are often at a breaking point, full of frustration. And it is not the customer service reps fault that the system has become so lousy. Seriously, let the blame fall on the problem not those who are actually trying to help sort it all out, while dealing with multiple clients at the same time. Their jobs must be absolutely terrible. Housecall Pro has become a perfect example of software bloat and planned obsolescence: endless features, endless tutorials, endless automation in an attempt to remove the human factor (which has actually made it worse) while the core functionality businesses actually rely on continues to deteriorate. Small businesses do not need more complexity. We need systems that work, a company who supports their customer service reps by providing working systems and solutions, not forcing customer service reps to find workarounds for HCP products. Does HCP even test their products? Don't think so. And listening to client feedback - well, that falls on deaf ears. Add to the platform, make the money, to hell with the customers and the customer service reps who are working diligently trying to support a company that obviously doesn't care.

Horrible billing problems that they wouldn't resolve. You can only talk to ineffectual gatekeepers for billing issues. Broken promises in the chat. They nicked me for over $400. I'm fighting multiple charges through my credit card company.

Horrible company. We’ve been customers for over four years, and all they’ve ever done is make promises they never keep. They told us they would refund two full months of service as compensation — we still haven’t seen a dime. Brandon in the Retention department personally assured us he would handle everything. Nothing happened. Simple tasks like onboarding take them weeks. They reschedule or outright cancel events without any notice. Rebecca Perez is the worst — she canceled a scheduled session with our entire team just three minutes before it was supposed to start, leaving everyone waiting with no explanation or apology. No one ever apologizes. No one shows up to meetings. There’s a complete lack of care from top to bottom. If you’re reading this, do yourself a favor and go with literally any other company. Housecall Pro’s only goal is to take your money while giving you the absolute bare minimum in return. Save yourself the frustration and the wasted time.

After 3 years, I needed to cancel my account. I was offered a similar product for about $200 less. I put in my cancellation request. I receive and email alter that day that my account is inactive. I was never told that I would loose access to all of my reviews. I was never told anything, they just canceled. Now I need access to certain things to export and am told I would have to re-subscribe. HCP is a joke! I have switched CRMs before and always had at least a month to export all of my data.

Payment processing is not small business friendly. They hold your credit card payments longer than most processors and they hold your ACH payments for 5 days. The point of ACH is same or next day funding. So they get it faster than credit cards and take longer to give you your money. Basically they like to use your money to fund their business. Response to their response: Don’t try to gas light your users with this nonsense. When I do an ACH direct to my bank account I get it no later than the next day, while you take 5 days to pay, the problem is YOU! I’ve been in this business a long time, you still reign as the worst.

Like other reviews I see that they lie I was promised promised a $50 Amazon gift card after their ridiculous demo spiel about how wonderful they are and for the past 3 weeks I've been trying to get a hold of someone and no one has returned my emails nor my messages so it's a joke