Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.Powered by AI built from 100M+ jobs. Grow revenue, save time, and build a winning reputation.
Housecall Pro (housecallpro.com) has 684 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
housecallpro.com
Website
housecallpro.com
Category
IT & Communication
Location
Denver, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I do not know anything about the program....and I never will, why? because I'm pissed off with their weird sales team constantly calling me up, pretending they are my friend, trying to sell HCP to me after I told them multiple times I am not interested and I have already invested in another platform.
To the point where I get a call at 8.15am on a Monday and have to shout at this guy, FU HCP
Response from Housecall ProJun 18, 2026
Hello Rick,
We're sorry to hear that your experience with our sales team left you feeling frustrated. That is not the experience we want anyone to have.
I've double-checked, and your information has been removed from our outreach lists. We apologize for the inconvenience and understand why this situation left a negative impression.
We respect your decision to move forward with another platform and wish you and your business continued success. If your needs ever change and you're curious about Housecall Pro in the future, we'd be happy to answer any questions and help however we can.
Thank you for sharing your feedback, and we wish you all the best.
AL
Alap
I would have given 0 stars if that were…
I would have given 0 stars if that were an option.
I scheduled a demo with the Housecall Pro team to evaluate their platform. Unfortunately, the experience was disappointing. The demonstration lasted only about 5–7 minutes and covered very few features. The representative did not provide a thorough explanation of the system, making it difficult to properly assess the platform. Based on the limited demo, I decided not to move forward with the service.
Additionally, I was informed that I would receive an Amazon gift card for attending the demo. However, I was sent a U.S. Amazon gift card despite being based in Canada. Over the past two weeks, I have made multiple follow-up attempts to resolve the issue, but I have received no response.
This experience raises concerns about the level of customer support provided. If it takes this much effort to get assistance before becoming a customer, I can only imagine the challenges existing subscribers might face when seeking help.
Overall, my experience was disappointing, and I cannot recommend the service based on the support and communication I received.
Response from Housecall ProJun 12, 2026
Hi Alap,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Housecall Pro did not meet your expectations.
We understand your concerns regarding the demo process and the communication you received afterward. Thank you for bringing this to our attention. We'll share your feedback with the appropriate team for review.
Regarding the Amazon gift card, we have confirmed with our marketing team that the gift card issued for attending the demo should be redeemable through Amazon.com, even if you are located in Canada.
If you would like us to review your experience further, please email us at [email protected] with your contact information and any additional details. We’d be happy to take a closer look.
Thank you again for your feedback.
DC
Damian C.
Absolutely the worst management app…
Absolutely the worst management app full of bloat wear
That’s not even the worst of it
Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option .
Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card .
And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!!
Can you believe it ? Absolutely nuts
I’ve called 3 times today
8am
430pm
6:00pm
Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend.
Once everything is settled I will be canceling my Housecall pro account
350$ a month & it’s a complete joke of a service .
Response from Housecall ProJun 16, 2026
Hi Damian, we understand why you're frustrated. When you're counting on funds for an installation and facing deadlines with your customer, a payment review can have a real impact on your business.
While we can't discuss the details of account reviews publicly, all accounts and transactions processed through Housecall Pro Payments are subject to review under our Terms of Service. In certain situations, our payment processor may request additional documentation to verify a transaction before funds can be released. These reviews are designed to help protect all parties involved and ensure compliance with financial regulations, but we recognize that the timing can be disruptive when you're trying to keep a job on schedule.
We also investigated the promotional rewards you mentioned. Your Amazon gift card request was delayed because the email used to complete the redemption form did not match the email associated with your Housecall Pro account, which prevented automatic verification. Our team has manually approved the reward. Additionally, the $100 lead-generation credit is tied to our Thumbtack partnership, not Angie, and our team is confirming that the credit is applied if it has not already been processed.
We're sorry that the communication and follow-up you received did not meet your expectations. We know how important timely updates are, especially when a payment review is affecting an active job. Your feedback has been shared with the appropriate teams, and we appreciate you bringing these concerns to our attention.
If you have any additional feedback or need further assistance, please reach out to us at [email protected]. Thank you for your patience while these matters are being addressed.
BB
Bocaj B.
I understand that they don’t want to…
I understand that they don’t want to sell me the phone number that all of my clients use to contact me, and I understand that they charge premium prices for features that come standard with many other apps.
Where I draw the line is with them holding my funds. My payment has been pending for the last seven days. When I spoke with a representative, he told me that because it was an ACH payment, it could take up to five business days. My response was simple: this client, along with several others, paid from the same bank account, and other payments from that account have already been processed successfully. So what is causing the delay?
Instead of providing a clear explanation, I was sent a generic help article and the communication stopped there.
It is extremely difficult to run a business when the platform you rely on can decide to hold your money without providing meaningful updates or transparency. The fees are already high, but withholding funds for this long directly impacts my cash flow and my ability to operate my business effectively.
This situation is unacceptable and incredibly frustrating.
Response from Housecall ProJun 8, 2026
Hi Bocaj, We completely understand how frustrating this has been, and we appreciate you taking the time to share your experience. We know how important cash flow is to your business, and we don't take that lightly.
We also want to be transparent about how payment processing works. Housecall Pro processes all payments, including ACH bank transfers, through Stripe, our third-party payment processor. While most ACH payments are deposited within 1–2 business days, some transactions are selected for review by Stripe, which can extend processing times to as many as 7 business days. This possibility is outlined in our Help Center documentation.
Unfortunately, these reviews are handled entirely by Stripe, and Housecall Pro does not have visibility into the specific reasons a payment may be flagged or delayed.
We understand why it feels confusing when other payments from the same bank account have gone through without any issues. Stripe evaluates ACH transactions individually based on a variety of factors, so it's possible for one payment to process normally while another is held for review.
We're also sorry that our initial response didn't provide the clarity you were looking for. We understand how that added to your frustration. The article sent was more than likely the article that explains what I said above.
If you have more feedback, please email us at [email protected] with your company name, login email, and phone number. :)
CM
Chris M.
Do yourself a favor and find another…
Do yourself a favor and find another service to use. Always issues with app and you'll wait longer than usual for any card transactions. And if you use the instant pay feature watch out for nonpayment of transactions.
I've had employees lie to me and good luck talking to a supervisor.
They'll refuse to connect you with a supervisor.
And forget about reaching a corporate office.
You'll feel trapped and helpless.
Response from Housecall ProJun 3, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling frustrated.
After reviewing your account, we can see that our team has been actively working to address your concerns regarding payouts and payment processing. We also see multiple attempts to reach you by phone and email to discuss these matters further. If those communications did not reach you, we'd be happy to verify your contact information and reconnect.
While payout delays can occur in certain situations, our goal is always to provide clear communication and work toward a resolution. We never want any customer to feel unsupported, unheard, or unable to get the help they need.
A member of our team will be reaching out to you directly, and we encourage you to connect with us so we can review your concerns together and help find a resolution.
KC
Kaz C.
I was charged despite being explicitly told I had 2 months free
I was charged despite being explicitly told I had a free two-month membership. To make matters worse, your own website showed that no charges had been processed, while my bank account clearly reflected otherwise.
I have now spoken with five different representatives attempting to resolve this issue, and the experience has been beyond unacceptable. I was originally told I would need to wait over a month for a resolution, received absolutely no updates or follow-up communication during that time, and am now being forced to restart the entire process because apparently no proper notes or documentation were retained from prior calls.
This situation has caused legitimate financial hardship for my company. As a newly established small business, these unauthorized charges and the delay in resolving them directly contributed to overdraft fees and unnecessary financial strain over the course of nearly a month.
Quite honestly, this has been one of the worst customer service experiences I have dealt with from a company that markets itself as being built to support contractors and small businesses. At this point, I expect immediate escalation to management along with a full refund review, including consideration for the overdraft fees and damages caused by this ongoing issue.
Response from Housecall ProJun 4, 2026
Hi Kaz, thanks for sharing your experience, and we sincerely apologize for the frustration and financial strain this caused. Getting unexpected charges, having to repeat yourself across multiple conversations, and a lack of timely follow-up is not the standard we hold ourselves to. We definitely understand how damaging that can be for a small business.
We're glad we were able to connect and confirm that your refund was processed and your overdraft fees were resolved, but we recognize the damage to your trust had already been done. We take full accountability for that.
We've noted the gaps in our process that contributed to this experience and are committed to improving. We truly wish you success with your business, and if you ever want to share additional feedback or give us another chance in the future, please don't hesitate to reach out at [email protected].
RN
Ricky N.
Said I’m not Interested and continues…
Said I’m not Interested and continues to call me over and over wasting my time. I’ve blocked multiple numbers from their company and they continue to call.
Response from Housecall ProMay 28, 2026
Hello Ricky,
We apologize for the frustration this has caused. We were unable to locate your information in our system, but we can absolutely make sure the calls stop if you send us the phone numbers that have been contacted. Please reach out to our team at [[email protected]] so we can investigate and assist further.
DE
Dale E.
WARNING DO NOT USE THIS COMPANY!
WARNING DO NOT USE THIS COMPANY!! App is very hard to navigate. They added services that I did not sign up for. Charged my card without my authorization when I called in to cancel they promised to have billing department to call me. Never got a call then they tried to run my card again after cancellation.
Response from Housecall ProMay 27, 2026
Hi Dale! Thank you for taking the time to share your feedback. We take concerns regarding billing and onboarding seriously, and we’d like to provide additional context regarding your experience.
After reviewing your account history and original onboarding conversation, we found that the services associated with your account were discussed in detail during your sales call. Optional add-ons, including Pipeline and Marketing, were clearly explained, and complimentary trial access was offered so you could evaluate the features before committing long-term. During the call, you agreed to move forward with the subscription and authorized the initial payment.
We also reviewed your comments regarding navigation and usability. During your live demo, you expressed positive feedback about the platform and indicated you were excited to give it a try. We're happy to connect with you or get you connected to the representative assigned to support you at the beginning of your journey to ensure you feel supported and have a good understanding of the platform.
Regarding the billing concerns, our records show that our Retention and Billing teams have worked closely with you to address the matter directly. The disputed balance was cleared, a complimentary subscription time was added to your account, and future billing dates were adjusted as part of the resolution discussed with you. Did you have questions or concerns regarding that experience?
Most importantly, we appreciate your decision to continue giving Housecall Pro an opportunity and allowing us the chance to provide you with a better experience moving forward. We value your business and remain committed to supporting your success.
If you have any additional feedback or concerns, please feel free to reach out to our Pro Advocate team directly at [email protected]. Thank you again!
