Housecall ProReviews of housecallpro.com

Response from Housecall ProAug 18, 2026

Hi Tyler, Thank you for sharing your feedback. After five years with Housecall Pro, we’re sorry to hear that these recent experiences have left you feeling unsupported. We’ve attempted to connect with you directly to follow up on the HCP Assist experience mentioned in your review and to make sure that concern has been addressed. We’d also like to ensure there aren’t any additional HCP Assist or Housecall Pro software concerns that we can help resolve. Regarding your payment processing concerns, we can see that you’re currently in direct communication with leadership on our Payments team. You’re in great hands with that team, as they’re best equipped to review your specific payment concerns and account details with you. We appreciate the opportunity to look into the concerns you’ve raised and want to make sure nothing else has been overlooked. If you have any additional feedback or need further assistance with HCP Assist or the Housecall Pro software, please reach out to us at [email protected] or you can respond to the email you were sent today. :)

Response from Housecall ProJul 30, 2026

Thank you for sharing your feedback. We understand how repeated reminders could be frustrating for both you and your customers, and we'd like the opportunity to learn more about what's happening. Unfortunately, we weren't able to locate your account with the information provided in your review. Please email us at [[email protected]] with your business name, login email, and a good phone number to reach you, and we'll be happy to look into this with you.

Response from Housecall ProJul 30, 2026

Hi Malissa! I'm Chelsea, thanks for reaching out. I'd love to help get this sorted out for you! I tried reaching out to Seon directly via phone and email to help resolve this, but haven't been able to connect just yet. On my end, I can confirm that the account was officially canceled in May. To help me investigate the prior charges, could you assist with a bit more info? I checked our logs and don't see a record of a cancellation request, which is why the automatic renewal charges and subsequent dispute went through. As outlined in our Terms and Conditions, Pros would need to request a cancellation of their subscription up to 24 hours after the renewal in order to receive a refund of the most recent subscription charge. If you or Seon have any confirmation emails, call logs, or records of contacting our team to request cancellation, please forward them over to me. I’ll gladly review those right away to see if we can get a refund issued for you. You can forward those onto [email protected] and I'd be happy to take a look! Looking forward to hearing from you so we can get this resolved!

Response from Housecall ProJul 30, 2026

Thank you for considering Housecall Pro and for taking the time to share your thoughts. Since you didn't end up using the platform, we want to make sure the record is accurate for anyone else reading this. To clarify: not all of our reps are based in Mexico. We have team members stationed stateside as well — I'm one of them. We're not sure what specific information was shared with you, but we're happy to address any confusion directly if you'd like to reach back out. Regarding the reviews — we're an honest company, and that means we don't hide or filter feedback, good or bad. We serve thousands of Pros on our platform, and the overwhelming majority have a great experience with us. We'd rather show the full picture than a curated one. If you ever want to give us another look, we'd welcome the chance to show you what the platform can actually do.

Response from Housecall ProJul 27, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your onboarding didn't meet your expectations. I was able to locate your account, and I can see a gift card was part of the conversation — that promotion did require attending two demo sessions, and it looks like only one took place, which is why it wasn't issued. I also noticed you recently spoke with a member of our Cancellation Team and were offered a promotional option to remain with Housecall Pro. We truly appreciate you giving Housecall Pro a try, and we're sorry your experience led you to leave. If you have any questions or would like to talk through any of this further, please don't hesitate to reach out to us at [email protected].

Response from Housecall ProJul 28, 2026

Hi JL, thank you for sharing your feedback. We're sincerely sorry to hear about your experience. We strive to be respectful of every prospective customer's time, and calls that late do not reflect the experience we aim to provide. We'd like the opportunity to look into this further. Please email your name, company name, and phone number to [email protected] so we can review what happened and ensure your contact preferences are honored.

Response from Housecall ProJul 24, 2026

Thank you for taking the time to share your experience. We understand why this situation would be frustrating, especially when it involves communications with your customers, and we appreciate you bringing it to our attention. We were able to locate your account and found that you've recently been corresponding with a member of our team about this concern. At this time, it looks like you're working with the best person to help investigate and address the issue, so we'll let that conversation continue. Thank you again for your patience and for taking the time to share your feedback with us.

Response from Housecall ProJul 24, 2026

Thank you for taking the time to share your feedback. We're concerned to hear about your experience and would appreciate the opportunity to look into it. We certainly don't want anyone to feel pressured or continue receiving calls they don't want. Unfortunately, we weren't able to locate your account based on the name provided. If you're willing, please email us at [email protected] with your business name, login email, and the phone number receiving the calls, and we'll be happy to review the situation, including your communication preferences, and connect with you directly.