Housecall ProReviews of housecallpro.com

Not a bad app if you're small and don't plan to scale. Otherwise, I highly recommend not using HC to automate processes. After using HC for about 3 years, we've learned that It's extremely limited in what it can automate, does not offer many helpful integrations, in-app workflows are clunky and not intuitive, functionality is buggy, and the support team is very slow to respond and does not usually offer valuable insight.

Housecall Pro was really great and worth every penny until the beginning of 2025. When we called, we couldn't talk to a human anymore for tech support. They would only relate thru AI. We couldn't get our questions answered. We no longer use HCP. The software was terrific for our needs. They provided everything we needed, until we couldn't get customer service for tech support anymore. We don't recommend HCP any more to any of our business friends or others. It has been over 2 weeks since my complaint to HCP, after they emailed stating an agent would be calling me. No one has ever called me from HCP. We're done with their complete lack of customer service. They just don't care about customer service.

I do not like that you cannot speak with someone in customer service. To the best of my knowledge, it is all online chats. My last experience was horrible as I was transferred 4 times (from one person to another ON A CHAT!). It takes hours to get an answer to something that could take minutes if it was a LIVE person. Also, working in an HVAC company, there are things that should be made for our industry specific and they are not. This is not a one-size-fits-all type of software. I submit suggestions and am waiting for them to be implemented (not holding my breath) and they are not major things. I feel the enhancements that have been made were not needed at all!

House Call Pro offers some valuable features for businesses, but my experience with billing has been extremely disappointing. They charged my credit card $599, despite my account showing a bill of only $148. I suspect this overcharging is a common practice they hope customers won't notice. Upon contacting House Call Pro, their customer service was unhelpful, merely stating someone from billing would call back within 24 business hours. It's concerning that they didn't prioritize resolving an unauthorized charge immediately. Additionally, I was promised a $50 Amazon gift card by the first representative, which I never received. Due to the overcharge, lackluster customer service, and unfulfilled promises, I've cancelled my House Call Pro account. I urge potential customers to carefully monitor their credit card statements if they choose to use this service.

With one company I have used Housecall Pro since April of 2017, and when I bought a second company in October of 2020, I immediately implemented Housecall Pro. Between the 2 companies, I spend over $600.00 a month. I have been waiting for tech support to respond for over an hour at this point for them to re address a problem that I have already asked about. Quickbooks online and Housecall Pro are creating duplicate invoice numbers. I switched the starting invoice number on HCP to avoid the conflict. Error happens again. Followed tech support advice. Error happened again. Now I am on an endless hold session waiting for a solution, but it has given me time to research alternative applications.

I have used HCP for 3 years. I have used ERP relaed software for over 25 years. HCP is for very small (less than $1 million per year) firms who are just learning how to use software to run a business. It is not scalable and has fundamental flaws from inability to create estimates and invoices that comply with Ca. laws to Jobs being called invoices (customer gets an invoice before a job has even started) Scheduling tool is good as currently designed. Make sure they do not change it. It is not closed loop with any accounting system

It is very hard to work with tech support and when you do a forthcoming solution never materializes. The use of chat as the primary method of tech support is another issue. I believe their problem is related to trying to support so many different industries. I regret going with HCP.

Clunky when searching and photos need to be batch downloaded