Housecall ProReviews of housecallpro.com

If I could give less than 1 star I would, virtually everything they sold me on in terms of features do not actually work or you must create a workaround in order to *try* to get it to work. Customer service was redundant, I spent dozens of hours on "chat" with their help & at best they would summarize for me what I needed & then say it would have to be escalated to their tech dev team, who would then contact me within a few days via *chat*. I traveled to Nashville for a week to train my team on HCP while we launched, it was a total disaster. I lost thousands of dollars in lost revenue, administrative labor hours trying to make the system work & 6 weeks of lost time, revenue & labor. My experience was an absolute nightmare that caused significant damage to my small business. BUYER BEWARE, I DO NOT RECOMMEND

We just started using this service a few months ago, I am disappointed with the customer service or lack there of. Also the AI features have a mind of their own and have messed up multiple invoice payments and invoices causing a mess in my QB. The lack of help to get items resolved in a timely fashion is disheartening. Once you get past the AI help to talk to someone the chat gets you know where. When you can actually speak with a person they are not able to resolve your issues and tell you they need to escalate the problem and then no one ever gets back to you. Finally they admitted the issue I've been experiencing is a known issue but its going to take a few days to escalate my problem. Pretty disappointing not even your 'Account Manager' is able to get help but tells you they are so busy they can't get to you for a couple days. It was recommended I need to send a detailed email what issues are taking place so they can 'escalate the issue'. Who has time for that. Going on 3 weeks trying to get a resolution. What a joke.

The customer support is terrible, they didn't complete my on-boarding and the part they did they did wrong. Deep cleaning is lower than standard and the customer booking starts off at a high amount before the customer tells me what they need so Noone can book me. They refuse to help me!! They made an attempt but my phone cut out and they never reached back out. They take forever to process invoice payments and charge a high percentage to do so then way higher if you want instant then if someone pays with venmo, it takes several days and they took about $15 on a $400 invoice. $189 monthly plus all the ad-ons another $89 for payroll $50 for pipeline and it's missed several of my leads causing me to miss out on leads I paid for$40 for service plans which I canceled because the ones I make up myself are better. I've called multiple times asking for help but they really just don't care!!

Customer service not very helpful and software was confusing.

They did not send this to my HCP account. I am the owner of Final Trace Wildlife Solutions, LLC. This system was great in the beginning. For the first year I was a happy camper. As my business grew so did our needs. We added phone lines, went to the Max plan, added accounting and payroll and that is when everything went to crap. Customer service is good once you get someone who has enough common sense not to bathe with a hair dryer. Accounting is friggin joke. Took them over 15 days to get my books back to me for review...they constantly asked me to upload documents I've already uploaded two other times. It was one excuse after another. Payroll is another thing. FYI...it's done by a third party vendor and is not handled in house...had the dumbass on the "blue chat bubble" had just told me that, It would have never escalated to the point that it did. I was double charged for Service Plans from the very start so they wanted to give me a "Credit" instead of a refund...Raise enough hell and they will refund it. I have had a kid on the payroll for 10 months...who I FIRED 9 months ago and they still have not removed him from the payroll. Their expense account is a cool feature until you card is hacked and then your secretary's card is hacked then yours hacked again and then your lead tech's card hacked two days later! I am sure they will regret giving me the opportunity to speak out about my experience...or...I am sure it will never be published. We'll see how it goes from here. Needless to say I have shut down every thing in my HPC account except the few things I am still moving to the new system. Would I recommend HCP...uh...HELL NO!

They don't let you cancel, beware

Probably one of the worst companies I’ve dealt with as a small business owner, to start things off I did their whole demo promotional process which was supposed to include $100 gift card, on top of a trial of their services, which they never follow through with after many phone calls with them months ago to resolve this they never fix anything, but gave me empty promises and pretty much lies. Still to this day they will call me over and over again at least a couple times a month would not recommend them at all .

Client cleared an ACH payment eight days ago and it’s still sitting pending. Payroll was Friday. Try getting someone on the phone—forget it. Just a stupid AI chat loop throwing generic help-center links at me while my overhead takes the hit. Total clown show.