Housecall ProReviews of housecallpro.com

Response from Housecall ProDec 9, 2025

Hi William, Thanks for reaching out about your phones being down for 30 days now. We requested some information from you so we can look into this a bit further because we're not able to find you using just your first name in our system. We did have a small bug impacting our voice feature but I don't show anything critical right now that would make it so you're unable to receive calls totally. Can you send us an email to [email protected] so we could take a further look for you. I totally understand if your company has made a choice to leave Housecall Pro because of this and we're certainly sad to see you go! If there's any additional information or anything I can do to help, please let me know via email and I'd be happy to jump in! Sincerely, Chelsea

Response from Housecall ProNov 21, 2025

Hi Kendall, We truly appreciate you taking the time to share your feedback. We understand how important it is for your software to work seamlessly, especially when it’s such a vital part of running your business. Housecall Pro is a software-based platform, and while there may be occasional issues like with any technology, our goal is always to identify and resolve them as quickly as possible. With the help of our pros and dedicated troubleshooting team, we work hard to find solutions and improve performance with every update. We can see that you’ve been in contact with two of our managers regarding your technical support experience, and the communication you’ve received through chat is consistent with our process. The manager you spoke with most recently also mentioned that she’ll reach out again as soon as she has additional feedback to share. We completely understand how frustrating this has been and truly appreciate your patience as we work through it. Please know that we’re working as hard as we can to address the issues you’ve encountered and to make your experience with Housecall Pro as smooth and reliable as possible.

Response from Housecall ProNov 18, 2025

Hi there! I’m Chelsea with Housecall Pro! Thanks for reaching out, and I’m really sorry for the confusion and frustration around those recent charges. I took a closer look at your account and the associated notes to get the full picture. It looks like Lori signed up for the account in July 2025 with help from our sales team under a promotion for three months of our highest plan at $99 per month. Shortly after, the add-on feature HCP Cam was added on a promotional offer as well. Unfortunately, it appears that promo didn’t process correctly, and you were charged $49 on 7/13. I’ve asked our billing team to refund that charge, and you should see the credit back on your card within 3–7 business days, depending on your bank. I also see that your team requested to cancel the account at the end of July, and we were able to refund the August subscription fee of $99. However, we’re not able to refund the original $99 subscription fee since the cancellation request came in after our 24-hour grace period. I completely understand this situation can be frustrating and seems like there was some confusion with folks on your team signing up. If you have any additional questions, feel free to reach out to [email protected] and we'd be happy to connect with you!

Response from Housecall ProNov 18, 2025

Hi Antoine, I’m Chelsea with Housecall Pro! Thank you so much for reaching out about your payment eligibility. I’ve asked a senior representative from our payments team to connect with you for further assistance. It looks like they’ve already tried reaching out a few times by phone and email, and even left a voicemail. When you have a moment, please give them a call back or reply to their email so they can help get this resolved. To provide a bit more clarity: Housecall Pro is the software that helps you manage your business, including accepting payments. However, we’re not the actual payment processor, we work with a third-party processor who requested some additional information from you in order to complete your payment setup. Our team shared those instructions with you on 10/09. Until that information is provided, the processor won’t be able to mark your account as eligible to accept payments. The payments team who reached out will be the best resource to walk you through the next steps. You can respond directly to their email or return their call, whichever is easiest for you. Thanks again for reaching out! We’re hopeful this can be resolved quickly once the requested information is provided.

Response from Housecall ProNov 12, 2025

Hi JB, We’re truly sorry to hear about what happened — we completely understand how serious and frustrating this situation must be. That’s absolutely not the experience we want for our Pros. Could you please email [email protected] with your company name, phone number, and any relevant details to help us expedite the review. Thank you for your patience — we’re committed to resolving this for you quickly.

Response from Housecall ProNov 11, 2025

Hi George, We’re truly sorry to hear about your experience — we understand how frustrating it can be when communication and service don’t meet expectations. That’s not the experience we want for any of our Pros. We’d love the chance to look into this further and make things right. Could you please email us at [email protected] with your name, company, and phone number so we can review your account and better understand what happened? Thank you for bringing this to our attention — your feedback helps us improve. Hope to hear from you soon!

Response from Housecall ProNov 11, 2025

Hi Lisa, We’re truly sorry to hear about your experience — we completely understand how frustrating it can be when updates feel like they make things harder instead of easier. Your feedback about the new scheduling experience is incredibly valuable, and we want to make sure your voice is heard. We’ve located your account and our team will be reaching out directly to learn more about the challenges you’re facing. Your perspective is essential in helping us improve performance and usability for Pros who rely on Housecall Pro every day. Thank you for taking the time to share this — we really appreciate your honesty and patience as we work to make things better. Hope to speak with you soon!

Response from Housecall ProNov 11, 2025

Hi All-Tech team, I'm Chelsea with Housecall Pro. I'm so sorry to hear that our teams are still contacting you after 6 years of not using our platform. That is absolutely not the experience we want you to have and I'd like to make sure this is the last time you're contacted by us. I took a look at your account information and made sure to opt you out of all calls, emails and text messaging in case you were getting those. I'm not sure why this happened, your information was already removed outside of your name and historical account information, but I'm making sure we respect your wishes to stop being contacted. If this keeps happening, and you continue to get emails or calls from anyone saying they're from Housecall Pro, please email me immediately at [email protected] and I'd be happy to ensure we stop. Thanks for reaching out and giving us an opportunity to correct this mistake. Please feel free to contact me with any continuing issues.