Mrs T.
3 weeks and still have not received
Still haven’t received my light and it’s been 3 weeks so far . Had an email saying g it’ll be another 2 weeks!! I went with company because they said they had a UK warehouse. Never again!
Response from HoulteJan 4, 2026
Hi Mrs Trees, We are sorry to hear that the delivery of your light has not met the high standards we set for our UK operations. While we strive to maintain local stock for immediate dispatch, a routing error during the sorting process caused your package to bypass our standard regional timeline. This is a rare exception in our fulfillment process, and we are investigating the logistics chain to prevent this from recurring. We will assist you until this is fully resolved. Email: [email protected] Phone: +1 (720) 573-2705 WhatsApp: +1 (213) 270-4973 Best regards, HOULTE Customer Care