AssociaReviews of houcomm.com

My account had been blocked and I was unable to make a payment. Then they send my account to a debt collector with no response. They just closed the issue without contacting. I had been paying into the HOA for over 10 years and never had a problem until this. Criminal.

I am extremely disappointed with Associa of Florida. After over a decade in this community (The Village at Miramar), I've never encountered a more frustrating HOA management experience. When I reported a roof leak last December, a roofer inspected the issue promptly, claiming only approval was needed, but it's been two months with no updates or follow-up from Associa. Despite multiple reports, they've shown no urgency in addressing this serious problem, which worsens with each rainy day. Their customer service is atrocious—entirely unresponsive to emails and other communications. This lack of accountability is unacceptable, and I'm considering further action if this isn't resolved promptly. If I could give zero stars, I would. We deserve better management that prioritizes our needs. Avoid Associa of Florida if you value efficient and reliable HOA services.

Associa sold our building on the fact they were a large company with the ability to do so much for us: contacts to arrange repairs, 24 hour service, dedicated website for reporting issues, etc. So far they have failed on all. Requests submitted on-line disappear into a hole, when you followup, you are told you are responsible to show it is a building issues. You call after hours and get the runaround. Building common area repairs take for ever because of "delays is finding people to do the work". You get the idea.

I sent an email to ASSOCIA manager. Since she replied to my other email in the recent past, I know she read my email. Since she ignored my first email, I sent 3 follow up emails, but she completely ignored it. This is unbelievably worst management company I have ever dealt with and should go out of business.

The absolute worst company I ever encountered in my 45 years as a Realtor. My account has been a mess since the day the company took over our management. This has been going on for two years.

Unorganized, unprofessional and possibly unscrupulous management company. They do not keep their promises. We have to followup numerous times and they unreachable most of the time. They add unreasonable charges. Stay away

If I could give a zero I would. This is the worst management company I have ever had to deal with in my 30 years of owning 3 different homes. They claim to be the leader in association management. Do not believe. The main office number 832-864-1200 is never answered by a person. The option of saying the name of the person you are trying to reach may or may not be answered. I have spent all day today by email trying to get an answer to a simple question. For whatever reason the day is over and my question is still not answered. They took over from our previous association managing company May 1, 2024 and they could not have been less prepared. I would think if you were taking over from another company that you would be up and running on the effective date. No not Associa. If you’re looking to be frustrated every time you need to deal with your homeowner association then by all means hire Associa. If that is not your goal please keep looking.

Borderline criminal. They charge absurd fees like 80 dollars for a certified letter, arbitrary fines for grass that isn't green while in a state that is in a drought. The actual services provided are like non-existent. The customer service will try to make you feel guilty that you are upset with their fines and fees. If you are going to buy a homethat is managed by Associa or RealManage I would highly suggest reading the fine print closely or buying a house that is either unmanaged or in a different HOA. Last Week Tonight did a fairly recent episode about the criminal and predatory practices of HOA's and Associa was that star.