AssociaReviews of houcomm.com

The 1 star rating is only chosen because it is the lowest that can be given. The true rating deserved for our HOA experience with Associa would be in the negative digits. I am an HOA Board Member who "inherited" Associa's contract from a previous Board. This company was a total failure, in my opinion. Associa will give you a low "monthly management fee" but that doesn't cover much at all. Whatever you do, don't sign "Exhibit A" because they use that as blanket agreement to be able to charge extra fees and, in our experience, you don't receive valid explanations for these extra fees. Many months, our monthly expense for Associa was 50%-100% above the monthly management fee. Other examples of the poor service: Our insurance bills were paid late twice by Associa; they charged US for the late fee for their negligence; they took money from our account for filing a lien on a property- which was never filed. When discovered by our HOA Treasurer and we were due a refund, it took months of haggling for them to reimburse us. When our contract ended, it took over 2 months for them to give our HOA the significant remaining funds in our account with Associa - and then only after we contacted 7 people on their senior executive team to get involved. Even then, it took longer than it should have. Our homeowners also reported many mistakes in recording HOA dues, etc. These are only a few examples of the mismanagement, mistakes, and weekly struggles with Associa - there are many more. I suggest any HOA stay as far away from this company as possible.

With no vote allowed, they chose to charge every home owner an extra $300 for pool repair regardless of use or not. Everyone in attendance was there to vote NO, but they didnt allow a vote and just said these words "You will pay as a resident, and the charge will be on your next bill." So, we are regretfully paying it as well as we just contacted an agent to sell house like right now. This is the WORST experience and stressful conditions we have ever been exposed to as home owners, HOA NEVER AGAIN. Meanwhile the streets are a wreck, nothing will be done, Associa is a nightmare to deal with.

They have the NO customer services. Due to them sending our information to the wrong address, we are now dealing with legal matters. They are quick to slack fees, but are never available for questions. They appear to hide behind a voicemail.....in the word of the current president....YOU"RE FIRED......If you are not going to do the job resign and give it to someone else...REDICULOUS

A rating of 1 is too high for this HOA. The reviews stating they're ineffective and nonresponsive are accurate.I've sent an email to the three ladies in Houston who are in charge of my community, and neither of them has responded. It is going into May, and heavy trash in my community has been picked up TWICE this year, and only because I've sent two letters to my councilmember after months of trash sitting on the curb. I'm assuming they get paid for something, but IDK what, since you can't get them to even respond to an email.

The worst property management company worst.

Some employees with this company Cities Management exhibit discriminatory behaviors of racism, sexism, and biases and who uphold and support others who exhibits these behaviors. When you express your concerns about these behaviors they are ignored because they used these behaviors to weaponized against and push people out and off the board who they don't want to be apart of it.

I am a homeowner in the Monroe Chase HOA community in New Jersey, managed by Associa Mid-Atlantic. For over one month, I have been trying to obtain clear written answers regarding a major HOA fee increase and reserve funding decisions. Despite multiple emails and repeated assurances that my questions would be reviewed, I received only generic documents and vague summaries. None of my specific questions were answered directly in writing. The most concerning part of this experience was a written response from a Regional Director, Jennifer Johnson, who stated: “I am not aware that this association is considered affordable housing.” This is alarming. Our community includes approximately 26 Affordable Housing units administered by Piazza & Associates. A Regional Director responsible for managing this HOA being unaware of this basic fact raises serious concerns about competence, oversight, and accountability. Throughout this process, communication followed a consistent pattern: Direct questions were avoided rather than answered. Responsibility was shifted to “the Board.” Requests for Board member contact information were ignored. When I included additional recipients for transparency, replies were sent only to me and one manager, removing others from the email chain. After more than a month of correspondence, I received a two-sentence response attributed to the Board, without names and without addressing the original questions. This is not professional property management. This is a system built on: deflection, minimal communication, and lack of transparency. Homeowners pay significant monthly fees for professional management services. In return, we expect: clear written explanations, accountability, and respectful, informed communication. Based on my experience, Associa Mid-Atlantic has demonstrated a pattern of ignoring homeowner concerns and shifting responsibility rather than addressing issues directly. I strongly encourage homeowners and HOA boards to carefully consider whether this is the level of professionalism they want from a management company.

Our HOA uses Associa for its property management. They are horrible. We have a different property manager seems like very couple months. I’ve been calling and emailing for three months and not one person calls back or returns emails. Three months! Our community use to look beautiful. Now it looks like a trailer park.