Hotspot Shield Reviews | Read Customer Reviews of hotspotshield.com

Hotspot ShieldReviews of hotspotshield.com

4.4768 reviews
Internet & Software
250 Northern Ave, 3rd Floor, Boston, Massachusetts

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Hotspot Shield

About Hotspot Shield

About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.

Hotspot Shield (hotspotshield.com) has 768 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: hotspotshield.com
Website: hotspotshield.com
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hotspot Shield reviews

Showing 606 reviews with 5 stars · Clear filters

Ray L.
Apr 25, 2022
Hotspot Shield (HSS) problem resolution
For Hotspot Shield (HSS), was having issues with frequent dropouts and extreme variation in reported peak speeds (from a fraction of a MBPS to 2500+ MBPS). Was also having issues and discussion with our ISP over a new router they had supplied, so was not sure where the problem lay, or if there were multiple problems. After a bit of to and fro with HSS, technical staff found a way to tweak some settings that have resulted in stable expected speeds with no dropouts now for nearly 60 hours (just checked!). So that is one problem solved and I am very happy with the outcome. Thanks to all Help consultants at HSS who contributed along the way. Happy to recommend the product and the always readily-available support provided.
Response from Hotspot ShieldApr 25, 2022
Thank your for the awesome feedback! We're happy to know that we were able to help you resolve your concern. Feel free to reach us anytime if you have questions about our service. Have a great day!
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Naminder K.
Apr 24, 2022
Very efficient VPN if you want to…
Very efficient VPN if you want to bypass some region specific restrictions and keep your privacy. Prompt Customer Support in event of any issue that arises, any troubleshooting issues will be fixed in a very short time.
Response from Hotspot ShieldApr 25, 2022
Thank you for your feedback! We're happy to know that you are enjoying your service. Feel free to reach us for any assistance that you may need. Have a great day!
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ahmed I.
Apr 24, 2022
Big excellent to carl for her support…
Big excellent to carl for her support in short time
Response from Hotspot ShieldApr 25, 2022
Thank you for your feedback! We're delighted to know that one of our experts helped you in timely manner. Please feel free to reach us again if you have questions about our app. We're more than happy to assist you anytime. Have a great day!
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Amin A.
Apr 24, 2022
I was facing technical issue with my…
I was facing technical issue with my connection but now thanks to customer support team I'm no longer facing this issue.
Response from Hotspot ShieldApr 25, 2022
We're pleased to know that your issue has been fixed. Feel free to reach us if you have any questions or concerns, we'll be more than happy to assist. Thank you!
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Mr D.
Apr 23, 2022
superb service and app
The level of customer service is second to none, never had a problem with this app and very happy
Response from Hotspot ShieldApr 25, 2022
Thank you for your feedback! We're pleased to know that you're very happy with our service. Feel free to reach us anytime if you have questions about our app. Have a great day!
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Alex
Apr 23, 2022
Great job on the chat
Great job on the chat. Fast solved the problem and treated the customer very well. Nicely.
Response from Hotspot ShieldApr 25, 2022
We aim to solve your concerns the quickest possible, and we're happy to know that you're issue has been fixed in no time. Feel free to reach us anytime. Thank you for your feedback! Have a great day!
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jaxsonmac
Apr 20, 2022
Excellent customer service
I have been a Dashlane customer for several years and when they moved the VPN to Hotspot Shield, I had some questions regarding the transition. The agent was knowledgeable and answered my questions quickly. The transition to Hotspot was seamless and I'm very pleased to know I have the security of Hotspot Shield any time I need to use my phone when in a public place.
Response from Hotspot ShieldApr 25, 2022
Thank you for the wonderful feedback! We're happy to know that your service works great! Feel free to reach us anytime if you have questions about our app. Thank you and have a great day!
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christian
Apr 17, 2022
excellent - patient -thorough
super helpful support . stayed with me till issue was resolved fully
Response from Hotspot ShieldApr 25, 2022
We're happy to know that our expert was able to get your issues resolved. Thank you for your feedback. Please feel free to reach us anytime if you have questions or concerns, we'll be more than happy to assist. Have a great day!
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