Hotspot Shield Reviews | Read Customer Reviews of hotspotshield.com

Hotspot ShieldReviews of hotspotshield.com

4.4768 reviews
Internet & Software
250 Northern Ave, 3rd Floor, Boston, Massachusetts

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Hotspot Shield

About Hotspot Shield

About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.

Hotspot Shield (hotspotshield.com) has 768 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: hotspotshield.com
Website: hotspotshield.com
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hotspot Shield reviews

Showing 55 reviews with 4 stars · Clear filters

Top G.
Jun 15, 2022
Quick and informative advice how to…
Quick and informative advice how to solve my specific problem.
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Norman F.
May 23, 2022
I found linking Hot Shield to my…
I found linking Hot Shield to my Dashlane account confusing. But the customer support was excellent.
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customer
May 23, 2022
I love this product
I love this product. I've used other apps like this in the past and they always slowed down my browser. Hotspot shield is fast. I've had some issues with my subscription, but customer service was on top of it both times. My only complaint is that it stays active unless you turn it off, so if you don't and you shut your computer down restarting it leaves the app still on. It isn't that bad, but I can forget that it is on.
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Remy S.
May 12, 2022
Help was commandable
Help was commandable and repeatedly offered, even when problem was alrteady solved by client
Response from Hotspot ShieldMay 12, 2022
Thank you for the feedback! We're happy to know that your concerns were resolved. Please feel free to reach us should you have questions about your service. Have a great day!
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Mr H.
May 11, 2022
First chat with CS.…
A bit disappointed that different protocols are not available on the android app. The customer support was first class.
Response from Hotspot ShieldMay 12, 2022
Thank you for the feedback! Expect that we're doing our best to expand our support on all platforms for you to maximize your service. Please feel free to reach us if you have questions or concerns about our application. Thank you and have a great day!
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Chris L.
May 11, 2022
Awaiting Robo Shield for Android
I love my Hotspot Shield VPN app and am awaiting news of when the Robo Shield (included with my subscription) will be available for my Android phone. Customer Support advised me to check the ‘Notify’ box in my account to be advised when that happens. Thanks for the tip!
Response from Hotspot ShieldMay 12, 2022
Thank you for the feedback! Expect that we're doing our best to expand our support on all platforms for you to maximize your service. Please feel free to reach us if you have questions or concerns about our application. Thank you and have a great day!
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Shubham N.
May 2, 2022
Excellent
No DNS leaks, strong encryption and faster downloads, Who wants more.
Response from Hotspot ShieldMay 12, 2022
Thank you for the wonderful feedback! We're glad to know that you're happy with your service. Please feel free to reach us anytime if you have questions about our app. Have a great day!
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Francis C.
Mar 31, 2022
chat line is good
the chat line worked well..Justin was very patient; email request did not work...no reply after 3 requests...Justin however had to email me instructions which worked
Response from Hotspot ShieldMar 31, 2022
Hi Francis, thank you for the feedback, we highly appreciate it. Apologies for not being able to respond on your email right away but please feel free to contact us via [email protected] instead. Have a great day!
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