Hotspot ShieldReviews of hotspotshield.com

VERY hard to cancel free trial

Awful in every way! Speeds are slow, support is non-existent and the prices are extortionate. Hardwired auto-renew is an absolute scam! There is no real warning of renewal either, they just want to grab your money and offer nothing in return. Trying to raise a ticket or speak with an actual person is the worst customer service experience I have had in the last decade by a country mile. They do not care about users, only the payments they receive. It just gets worse... When you do hear back from their team they don't listen. And to get my money back I am now going through the fraud department at my bank as I did not authorise the latest transaction. You are always recommended to go through the company first for a resolution, and after doing so, being directed to the fraud department makes a lot of sense as this company is full of grifters.

HotSpot Shield VPN is a ripoff and thieves. I signed up for the free trial on Mar 6. Within an hour I cancelled and uninstalled everything (remember the 6th was when Facebook and everything was down for part of the morning). Anyway, they told me they couldn't find my account. Then about a week later I got charged $12.99 on my debit card. I immediately contacted customer service (what a joke!). Again they can't find my account unless I give them a bunch of information. The only thing I'm not going to give them are the first four numbers AND the last four of the debit card. I only provide them with the last four. Do NOT tell me that in this day and age they cannot find my information with all the information I gave them. They put the charge thru, but now can't find it. BULL! I am so frustrated and I told them, that because of the run around I will be posting everywhere what a scam company they are.

I have been a paying customer for more than ten years but not any longer. Every year at renewal it stops working and it takes days for them to sort it. Well, this is the last time.

Was charged 99$ for no reason.

The program is not working

Subscription sneaked up on me from 12.99 to 95.99 very quietly with literally little improvement in fact the connection quality is worse. I am outraged by their unethical business practices. Avoid at all cost. Customer service only replies with passive aggressive not very usefull answers. I am still trying to get confirmation my subscription has indeed been cancelled.

Terrible, I've tried to cancel many times but they keep taking money from my bank account.